Customer Support Trainee
Job Description
Title: Customer Support Trainee
Company Name: Sokrio Technologies Limited
Vacancy: 1
Age: 22 to 28 years
Job Location: Dhaka (Uttara East)
Salary: Tk. 8000 (Monthly)
Experience:
Published: 2026-01-15
Application Deadline: 2026-02-14
Education:
- Bachelor of Arts (BA)
- Bachelor of Commerce (BCom)
- Bachelor of Business Administration (BBA)
- Bachelor of Social Science (BSS)
- Bachelor/Honors
Requirements:
Skills Required: Communication,Customer Handling,Issue Resolution,Problem solving and decision making,Reporting and Documentation,Root Cause Analysis,Working under pressure
Additional Requirements:
- Age 22 to 28 years
- Only Female
Responsibilities & Context:
Inbound Support (Web + Mobile Application) - 40%
Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
Record, track, and document online Help Desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
Troubleshoot and solve a wide range of customer support issues.
Handle customer complaints with patience and empathy.
Meet key performance metrics such as response time and customer satisfaction.
Collect customer Feedback - 15%
Collect customer feedback and communicate it to the relevant teams.
Report Preparation – 15%
Prepare a monthly report for the company and for individual clients (MS Office Application).
Up to date with system / System testing – 15%
Stay informed about product updates and company services.
Sales support – 10%
Marketing support – 5%
Additional Requirements:
Fluent Bangla verbal communication.
Moderate English writing & typing skill.
Good MS Office skills with a strong grasp of MS Word, PowerPoint, and Excel.
Bulk data management in Excel.
Learning Mindset with Can-Do Attitude.
Key success factors:
Display of positive attitude
Strong team-building skills
Highly self-motivated
Job Other Benifits:
- Mobile bill,Credit card,Weekly 2 holidays
- Lunch Facilities: Full Subsidize
Lunch, tea and snacks
Excellent working environment
Work with an exciting team and products
Huge learning opportunity under strong mentorship
Employment Status: Internship
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
