Customer Support Team Lead
Job Description
Title: Customer Support Team Lead
Company Name: Alphasoft Technology Ltd.
Vacancy: 1
Age: Na
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
- 2 to 3 years
Published: 2024-08-21
Application Deadline: 2024-09-18
Education:
- Graduate from any discipline from any reputed University.
Requirements:
- 2 to 3 years
Skills Required:
Additional Requirements:
- Excellent communication skills
- 2-3 year job experience preferred in similar business area.
- Understanding online sales, consumer behavior
- Must Have Team Leading Capability
- Must have analytical skills
- Must have knowledge about web operation and creative content creation.
Responsibilities & Context:
Employment Status: Full time (11 am to 8 pm)
Job Summary:
Attend Online Customers Service to communicate inbox messages, Inbound & Outbound phone calls, order processing, What’s app Business Account maintenance with client
Customer Relationship build up, maintenance and Retention
Job Responsibilities:
- Communicate customers through Facebook Business Messenger, What’s App & Phone call to respond to product inquiries, provide product information & Pictures to generate more orders.
- Order process for fulfillment
- Courier Issues & Return orders follow-up
- Feedback collection for ensuring aftersales services
Job Other Benifits:
Salary Range: Negotiable (Depend on Experience)
Other Benefits:
* 2 Festival Bonus
* Yearly Salary Review
* Weekly holidays (as per company policy).
* Snacks provided.
* Tea / Coffee provided.
* Others as per the company policy.
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
