Job Description
Title: Customer Support Officer- Traders
Company Name: Akij Resources
Vacancy: 2
Age: 25 to 35 years
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
∎ 2 to 4 years
∎ The applicants should have experience in the following business area(s):Manufacturing (FMCG), IT Enabled Service, Trading or Export/Import, Shipping, Food (Packaged)/Beverage, Agro based firms (incl. Agro Processing/Seed/GM), Group of Companies
Published: 20 Mar 2025
Education:
∎ Master of Business Administration (MBA), Bachelor of Business Administration (BBA)
Requirements:
Additional Requirements:
∎ Age 25 to 35 years
Responsibilities & Context:
∎ Assist traders with queries related to market conditions, trading platforms, and trade execution.
∎ Provide technical support for trading platforms, ensuring smooth trade execution and addressing issues in real-time.
∎ Resolve transactional inquiries related to trade orders, deposits, withdrawals, and margin levels.
∎ Troubleshoot and escalate complex technical issues to the technical support team or development team as required.
∎ Liaise with the trading desk to ensure traders receive timely updates on market changes or operational issues.
∎ Educate traders on platform features, new product offerings, and best practices to improve their trading experience.
∎ Log and track customer issues in CRM systems, ensuring appropriate follow-up until resolution.
∎ Monitor trader activity and market behavior to identify potential issues proactively.
∎ Provide feedback to improve customer service processes and platform enhancements.
∎ Maintain in-depth knowledge of financial markets and trading products to address trader inquiries effectively.
∎ Work closely with compliance and risk teams to ensure all interactions adhere to company policies and regulations.
∎ Assist traders with queries related to market conditions, trading platforms, and trade execution.
∎ Provide technical support for trading platforms, ensuring smooth trade execution and addressing issues in real-time.
∎ Resolve transactional inquiries related to trade orders, deposits, withdrawals, and margin levels.
∎ Troubleshoot and escalate complex technical issues to the technical support team or development team as required.
∎ Liaise with the trading desk to ensure traders receive timely updates on market changes or operational issues.
∎ Educate traders on platform features, new product offerings, and best practices to improve their trading experience.
∎ Log and track customer issues in CRM systems, ensuring appropriate follow-up until resolution.
∎ Monitor trader activity and market behavior to identify potential issues proactively.
∎ Provide feedback to improve customer service processes and platform enhancements.
∎ Maintain in-depth knowledge of financial markets and trading products to address trader inquiries effectively.
∎ Work closely with compliance and risk teams to ensure all interactions adhere to company policies and regulations.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Job Highlights:
∎ The Customer Support Officer – Traders will serve as a critical point of contact for traders in the business.
Company Information:
∎ Akij Resources
∎ 198 Bir Uttam Mir Shawkat Sarak, Dhaka 1208
∎ Akij Resources Limited also known as ARL was founded in April 2020 with a mission to ensure best quality products and services to the customers through continuous improvement that benefits society and environment.
Address::
∎ 198 Bir Uttam Mir Shawkat Sarak, Dhaka 1208
∎ Akij Resources Limited also known as ARL was founded in April 2020 with a mission to ensure best quality products and services to the customers through continuous improvement that benefits society and environment.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Mar 2025
Category: Marketing/Sales
