Customer Support Manager

Job Description

Title: Customer Support Manager

Company Name: Premium Connectivity Limited (www.pmcon.net)

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ BSC in CSE/ EEE/ ECE will be preferable

Experience Requirements:
∎ At least 5 year(s)

Job Responsibilities:
∎ Ensure customer support and maintain customer satisfaction
∎ Implement productivity and customer-service standards.
∎ Improve customer service quality results by studying, evaluating and establishing and communicating service metrics and monitoring and analyzing results and initiate corrective actions for system improvements.
∎ Work closely with Troubleshooting and business development teams to resolves problems.
∎ Determine customer service requirements by maintaining contact with customers and visiting operational environments.
∎ Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
∎ Manage the 24*7 support team
∎ Plan, monitor, appraise, and review job contributions of team members.
∎ Work with information system like ERP system, NMS, Call center software.

Additional Requirements:
∎ Customer service skills
∎ Process improvement
∎ Strong decision-making skills
∎ Managing processes
∎ Staffing
∎ Planning
∎ Analyzing information
∎ Developing standards
∎ Help desk experience
∎ Routing, switching, security, monitoring system & troubleshooting in ISP domain
∎ CCNA, RHCE, MTCNA certificate holders will get preference
∎ Minimum 2 years of managerial position is preferable

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: 6 Feb 2021

Company Information:
∎ 27 Jan 2021
∎ Premium Connectivity Limited (www.pmcon.net)

Category: IT/Telecommunication