Customer Support Manager

Job Description

Title: Customer Support Manager

Company Name: Faith IT

Vacancy: 1

Age: 25 to 35 years

Job Location: Anywhere in Bangladesh, Sylhet (Sylhet Sadar)

Salary: Tk. 50000 (Monthly)

Experience:

• 3 to 7 years
• The applicants should have experience in the following business area(s): Telecommunication, Design/Printing/Publishing, Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center, Paper, Web Media/Blog, E-commerce

• 3 to 7 years
• The applicants should have experience in the following business area(s): Telecommunication, Design/Printing/Publishing, Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center, Paper, Web Media/Blog, E-commerce

• Age 25 to 35 years
• Only Male

• Applicants must stay in Sylhet.

• Must have a minimum of 5 years of experience working in management, preferably in a call center or IT company.

• Fluency in English is essential. IELTS holders with a score of 7+ or experience working in the UK are highly preferred.

• Strong written and verbal communication skills.

• Strong interpersonal skills with a positive, self-reliant, and service-oriented attitude.

• Excellent computer literacy, including good browsing skills and a high typing speed.

• Proven customer-convincing skills and the ability to provide exceptional customer service.

• Must have a long-term career plan with the company.

• Team player with strong examples of prior team activities.

• Previous experience in customer support or sales-related fields is highly desirable.

• Excellent time management, multitasking, and problem-solving capabilities.

• Adaptive and a quick learner, with the ability to handle multiple tasks efficiently.

Who We Are:

Faith IT is a leading UK-based IT firm operating both in Bangladesh and the UK, providing inbound and outbound tele-services to UK-based customers. Since 2012, we have been delivering expert solutions to multinational and local companies, helping to meet the growing demands of the international market.

As a key player in the Business Process Outsourcing (BPO) industry, Faith IT offers exciting career opportunities for students and graduates in Bangladesh. With a focus on youth development, we aim to unlock talent and provide global career opportunities, contributing to the country`s economy.

Location Requirement:

Applicants must currently reside in or be willing to relocate to Sylhet City.

[Please ensure you provide your WhatsApp number and email address when applying.]

• Work time: BD time 9:00 PM - 5:00 AM (5 days a week)

• Job Location: Our officer, Naiorpul, Sylhet.

Key Responsibilities:

• Manage and oversee both inbound and outbound customer support operations.

• Respond promptly to customer inquiries, ensuring a professional and courteous approach.

• Assess customer needs, preferences, and purchase behavior to improve service delivery.

• Provide accurate and up-to-date information about our services and products.

• Lead efforts to troubleshoot and resolve customer issues, ensuring high levels of satisfaction.

• Monitor and maintain customer records, ensuring data accuracy in our systems.

• Develop strategies for improving customer experience and streamline processes.

• Collaborate with team members and other departments to address customer queries and feedback effectively.

• Conduct regular follow-ups to ensure customer issues are fully resolved.

• Provide leadership and guidance to the customer support team, ensuring adherence to company policies and service standards.

• Work closely with senior management to develop and implement support strategies.

• Free training

• Yearly 22 days paid leaves

• Festival bonus twice a year

• Yearly 10% to 15 % increament based on perfromance

• Indoor Gaming

• Travelling and Refreshment Facilities

• Friendly Working Environment

• Tea, Coffee Facilities