Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: TF GROUP

Vacancy: N/A

Age: Na

Job Location: Dhaka (GULSHAN 1)

Salary: Negotiable

Experience:

Published: 2024-05-13

Application Deadline: 2024-05-18

Education:

• Honors / BBA / Master’s Degree in any discipline.

• The applicants should have experience in the following business area(s):Freight forwarding.
• At least 02 years in Shipping & Freight Forwarding industry.
• Applicant must have experience in Shipping / Freight Forwarding sector.
• Two or more years of experience in managing sales & customer service in a corporate setting at a Shipping/Freight Forwarding Company.
• Proven record of success with the entire sales process, from planning to closing, excellent communication interpersonal and organizational skills.
• Exceptional experience in sales and business development of Shipping/Freight Forwarding, Air and Sea, Export & Import will be treated as an additional qualification.
• Ability to work under pressure.
• Ability to priorities work, well organized, coordinate, and good follow up skills.
• Meticulous and able to work independently.
• Conversant with rules and regulations of Airlines & Customs with Express Courier & Freight Forwarding Industry.
• Should have adequate knowledge and efficiency to communicate with local & foreign clients.

• Communicate with local and foreign Principal / Agent’s / Business Partners.
• Need to have good relationship with foreign agents, airlines and customers.
• Proficient in computer applications, e.g., Microsoft Excel, Word, etc.
• Receiving phone call of import & export query from customers.
• Handle complex and escalated customer service issues.
• You have to handle each & every client with care and sincerity.
• Ensure customer satisfaction and provide professional customer support.
• Identifying the service gaps and developing effective service process/ strategies.

• Mobile bill,Weekly 2 holidays,Performance bonus