Customer Support Executive (Female)

Job Description

Title: Customer Support Executive (Female)

Company Name: Flixza Group

Vacancy: 01

Age: 20 to 30 years

Job Location: Dhaka (Nikunja)

Salary: --

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): E-commerce

• Higher Secondary

• 2 to 4 years
• The applicants should have experience in the following business area(s): E-commerce

• Age 20 to 30 years
• Only Female

• Strong communication skills in both Bangla and English.

• Basic computer literacy and familiarity with social media platforms.

• Ability to multitask, stay organized, and work under pressure.

• Prior experience in customer service or a call center will be an added advantage.

Flixza Group, a rapidly growing business conglomerate with concerns in e-commerce, real estate, automobile, and food & beverage, is looking for a Female Customer Support Executive.

The selected candidate will be responsible for managing customer interactions across all our concerns — through phone, email, social media, website, and in-person communications. This role requires excellent communication skills, patience, and a service-oriented mindset.

Job Responsibilities:

• Respond promptly and professionally to customer calls, emails, messages, and social media queries.

• Assist walk-in customers with courtesy and provide accurate information.

• Deliver consistent and precise product, service, and policy information.

• Follow up with customers to ensure full resolution of issues and satisfaction.

• Maintain records of customer feedback, complaints, and resolutions.

• Collaborate with internal departments to resolve queries quickly.

• Escalate unresolved or complex issues to the appropriate teams.

• Handle after-sales service and delivery-related complaints efficiently.

• Uphold the company’s brand reputation through respectful and empathetic communication.

• Mobile bill,Over time allowance,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

• Competitive salary (Negotiable for experienced candidates).

• Professional work environment.

• Opportunity for growth within the Group.