Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: DREAM WORLD INTERNATIONAL TOUR AND TRAVELS

Vacancy: --

Age: 25 to 50 years

Job Location: Dhaka

Salary: Negotiable

Experience:

Published: 2024-08-25

Application Deadline: 2024-09-24

Education:

Requirements:

Skills Required:

Additional Requirements:

• Age 25 to 50 years

• Excellent knowledge in computer operation.
• Applicant must be sincere & responsible to work.
• Excellent Interpersonal and communication skill
• Hardworking and Passionate.
• Should have knowledge in Customer support/ client service, Relationship management, Airline ticket booking and reservation.

• Making the Reservation of Air tickets, Hotels, Tours, Activities, Transfers, and other relevant services.

• Attend customer calls, provide product information, send quotes, create invoice.

• Communicate with customer by email, phone, Social Media, in person.

• Must be able to maintain co-operative and close relationship with old clients and develop new customers through professional caliber.

• Create a travel itinerary with flights & tour package items given.

• Respond to client query via online & offline channels.

• Describing the package tour, sight-seeing and itineraries to the clients.

• Keeping updated knowledge of the Airline`s Promotional offers.

• Provide up-to-date travel-related information to the customer.

• Maintain high professional standards of communications, dealings with customers & suppliers

• Have an active role in promoting the business through social media and other platforms

• Submit daily work reports, on a regular basis.

• Must able to work multiple task.

• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Performance bonus
• Festival Bonus: 2