Job Description
Title: Customer Support Executive
Company Name: Automas Technologies
Vacancy: 2
Age: at least 18 years
Location: Dhaka (Mohammadpur)
Maximum Salary: Tk. 15000 (Monthly)
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Telecommunication, IT Enabled Service, BPO/ Data Entry Firm, Call Center, Business-to-Business (B2B) Software and Services Startup
∎ Freshers are also encouraged to apply.
Published: 20 Feb 2025
Education:
∎ Bachelor of Science (BSc), Diploma in Engineering
Requirements:
Additional Requirements:
∎ Age at least 18 years
∎ Bachelor’s degree in any discipline (IT or Business background preferred).
∎ 1-2 years of experience in customer support or a relevant field.
∎ Strong communication skills in both Bangla and English.
∎ Basic understanding of VoIP, call center solutions, or CRM systems is a plus.
∎ Proficiency in using MS Office and CRM software.
∎ Ability to multitask and work in a fast-paced environment.
∎ Bachelor’s degree in any discipline (IT or Business background preferred).
∎ 1-2 years of experience in customer support or a relevant field.
∎ Strong communication skills in both Bangla and English.
∎ Basic understanding of VoIP, call center solutions, or CRM systems is a plus.
∎ Proficiency in using MS Office and CRM software.
∎ Ability to multitask and work in a fast-paced environment.
Responsibilities & Context:
∎ Handle inbound and outbound customer queries via phone, email, and chat.
∎ Provide technical and non-technical support related to our products and services.
∎ Maintain customer records, update CRM systems, and track support tickets.
∎ Coordinate with the technical team to resolve customer issues efficiently.
∎ Ensure high levels of customer satisfaction through prompt and professional communication.
∎ Assist in troubleshooting VoIP, CRM, and call center solutions.
∎ Generate reports on customer feedback and support activities.
∎ Handle inbound and outbound customer queries via phone, email, and chat.
∎ Provide technical and non-technical support related to our products and services.
∎ Maintain customer records, update CRM systems, and track support tickets.
∎ Coordinate with the technical team to resolve customer issues efficiently.
∎ Ensure high levels of customer satisfaction through prompt and professional communication.
∎ Assist in troubleshooting VoIP, CRM, and call center solutions.
∎ Generate reports on customer feedback and support activities.
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Competitive salary based on experience.
∎ Performance-based incentives.
∎ Opportunity for career growth in the IT & Telecom industry.
∎ Friendly and professional work environment.
∎ Competitive salary based on experience.
∎ Performance-based incentives.
∎ Opportunity for career growth in the IT & Telecom industry.
∎ Friendly and professional work environment.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Mohammadpur)
Company Information:
∎ Automas Technologies
∎ MH HERITAGE (Level-1), House-132 Flat - B1, Road-6, Mohammadia Housing Society, Mohammadpur, Dhaka -1207
∎ www.automas.com.bd
∎ Automas Technologies is a leading provider of, SMS & Voice marketing, VAS, IP-PABX, IP Telephony and IoT solutions We specialize in delivering cutting-edge technology to streamline processes, enhance security, and improve efficiency for homeowners, businesses, and organizations alike.
Address::
∎ MH HERITAGE (Level-1), House-132 Flat - B1, Road-6, Mohammadia Housing Society, Mohammadpur, Dhaka -1207
∎ www.automas.com.bd
∎ Automas Technologies is a leading provider of, SMS & Voice marketing, VAS, IP-PABX, IP Telephony and IoT solutions We specialize in delivering cutting-edge technology to streamline processes, enhance security, and improve efficiency for homeowners, businesses, and organizations alike.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 22 Mar 2025
Category: IT/Telecommunication
