Customer Support Engineer - Software Development

Job Description

Title: Customer Support Engineer - Software Development

Company Name: Fiber @ Home Ltd.

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in CSE,CS,CE,SE,CSIT from any UGC approved Universities

Experience Requirements:
∎ At least 2 year(s)

Job Responsibilities:
∎ A professional approach in answering calls and provide information about products and services, taking input of issues and their readdress thereof.
∎ Maintain records of transactions and interaction.
∎ Appropriate and timely follow-ups wherever required.
∎ Escalate unresolved queries to respective departments for accurate redressal.
∎ Designing computer system meet particular needs for a company
∎ Providing support for customers or clients in person via phone, or via computer.
∎ Providing support for employees in person, via phone, or via computer monitoring day-to-day performance of tech system
∎ Training people how to use various system.
∎ Diagnosing and troubleshooting tech problems.
∎ Helping companies implement new hardware or software systems.

Additional Requirements:
∎ Age 24 to 34 years
∎ Both males and females are allowed to apply
∎ Applying first will get preference.
∎ Previous experience in a similar role
∎ Quick to adapt to changing technologies.
∎ Able to manage multiple projects in a fast-paced environment.
∎ Strong communication skills.
∎ Willing to travel frequently as & when required.
∎ Willing to work out of office hour.

Salary: Negotiable

Compensation & Other Benefits:
∎ As Per Company Policy

Application Deadline: March 17, 2020

Company Information:
∎ Fiber @ Home Ltd.

Category: IT/Telecommunication