Customer Support Associate (CSA)
Job Description
Title: Customer Support Associate (CSA)
Company Name: Euro-Vigil (Pvt.) Ltd.
Vacancy: 40
Age: 23 to 31 years
Job Location: Anywhere in Bangladesh
Salary: Tk. 20000 - 20000 (Monthly)
Experience:
Published: 2025-10-28
Application Deadline: 2025-11-11
Education:
- Masters
Master’s degree in any discipline, with at least two First Class/Division or equivalent CGPA, and no Third Division.
Requirements:
Skills Required: Customer Communication,Customer Relationship Management,Customer Service
Additional Requirements:
- Age 23 to 31 years
Excellent Communication skill with customers in appropriate accent.
Willingness to work in any shift/ roster.
Candidates with prior experience as contractual or outsourced staff in a similar field will be given preference.
Confidence to take challenge and fulfil daily tasks.
Good command in Microsoft office specially excels for daily reporting.
Analytics skill and working ability for team development.
Customer focus and adaptability to different personality types.
Expert in data entry both Bangla and English.
Responsibilities & Context:
A reputed bank is seeking talented, enthusiastic, and dynamic individuals to join its growing team as Customer Support Associates (CSA) and play a key role in providing outstanding customer service and ensuring an excellent banking experience.
Handle daily cash transactions including deposits, withdrawals, and payments accurately and efficiently.
Receive and process utility bills, loan instalments, and other customer collections as per bank policy.
Ensure proper verification of customer identity and transaction documents before processing.
Maintain accurate records of all cash and non-cash transactions in the system.
Balance cash drawer and reconcile discrepancies at the end of each working day.
Deliver prompt, courteous, and professional service to customers at all times.
Support branch operations by maintaining compliance with banking policies, AML, and KYC guidelines.
Assist in cross-selling bank products and services to achieve branch sales targets.
Respond to customer inquiries and resolve complaints effectively or escalate as required.
Ensure safety, confidentiality, and proper handling of bank cash, instruments, and customer information.
Assist in updating customer data and maintaining digital service records.
Support internal teams with customer information and document verification.
Monitor system alerts, track service requests, and ensure prompt responses.
Job Other Benifits:
- Mobile bill
- Salary Review: Yearly
- Festival Bonus: 2
As per company Policy.
Employment Status: Contractual
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Bank/ Non-Bank Fin. Institution
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 13.87% |
| University of Dhaka | 3.41% |
| University of Chittagong | 1.99% |
| Jagannath University | 1.60% |
| Jahangirnagar University | 1.42% |
| Dhaka College | 1.24% |
| Jatiya Kabi Kazi Nazrul Islam University | 0.93% |
| University of Rajshahi | 0.89% |
| Govt. Titumir College | 0.80% |
| Eden Mohila college | 0.80% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 74.96% |
| 31-35 | 21.50% |
| 36-40 | 2.53% |
| 40+ | 0.53% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 82.45% |
| 20K-30K | 15.16% |
| 30K-40K | 1.73% |
| 40K-50K | 0.49% |
| 50K+ | 0.18% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 39.63% |
| 0.1 - 1 years | 11.84% |
| 1.1 - 3 years | 23.67% |
| 3.1 - 5 years | 11.84% |
| 5+ years | 13.03% |
