Customer Success Assistant

Job Description

Title: Customer Success Assistant

Company Name: Metafour Asia

Vacancy: 02

Age: 24 to 34 years

Job Location: Dhaka (Uttara Sector 7)

Salary: Tk. 25000 - 35000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Software Company
• Freshers are also encouraged to apply.

Published: 2025-08-26

Application Deadline: 2025-09-25

Education:

• Bachelor of Science (BSc) in Computer Science & Engineering

Candidate Persona:

• Enthusiasm and passionate about achieving customer satisfaction

• An active listener, proficient in taking notes and an excellent communicator.

• Excellent communication skills in English (equivalent to IELTS score 7)

• Ability to work effectively within a team with high level of attention to details

• Must be able to write and maintain high-quality documentation

• Hands-on technical experience is a plus (Editing templates, basic coding knowledge etc)

Requirements:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Software Company
• Freshers are also encouraged to apply.

Skills Required: Communication in English,Customer Support/ Client Service,IT Support Service and Network engineering.,Maintenance and Troubleshooting,Report Writing,Reporting and Documentation,Scripting Language

Additional Requirements:

• Age 24 to 34 years

Responsibilities & Context:

Job Context

Metafour Asia is looking for 2 dedicated and enthusiastic ‘Customer Success Assistant’ to join our team. The ideal candidate will be passionate about helping customers achieve their goals, resolving issues promptly, and ensuring a seamless experience throughout the customer journey. This role offers an exciting opportunity to contribute to the success and growth of our company while developing valuable skills in customer relations. Metafour is an employee-owned, international software company serving 150+ clients worldwide for more than 40 years. 

Responsibilities:

• Providing customer support: Serve as the first point of contact for clients requiring assistance with issues and enquiries. Respond to client inquiries, investigate, troubleshoot and ensure timely resolution of issues related to software applications, platform usage and operational queries attaining high level of customer satisfaction. Help maintain and grow relationships with existing clients by providing excellent service and support.
• Maintaining customer systems: Deploy new customer systems, roll-out upgrades, features and make necessary configuration changes. Identify defects in production systems and accurately report specific steps to reproduce them. Liaise with internal teams to escalate and resolve defects. Bridge the gap between the developers and clients managing expectations and providing transparency.
• Documenting and knowledge sharing: Maintain comprehensive documentation of customer interactions, solutions provided, and best practices. Contribute to the creation of knowledge base articles and training materials to empower customers and internal teams. Serve as a passionate advocate for our products/services, promoting their benefits and features to customers and prospects.
• Contribute to customer success: Gather and analyse customer feedback to identify trends, pain points, and opportunities for improvement. Collaborate with internal teams to implement necessary changes and enhancements. Monitor customer support patterns and contribute ideas and recommendations for enhancing customer experiences to ensure alignment with organisational goals and objectives.

Job Other Benifits:

• Performance bonus,Profit share,Provident fund,Weekly 2 holidays
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Compensation and other benefits:

• Monthly salary ranging from BDT 25,000/- to 35,000/- based on skills and experience

• Flexible leave management: 31 days of annual leave including public holidays

• Fully subsidised lunch & snacks

• Yearly training allowance and bonus as per company policy

• Excellent learning environment

• Awesome culture - learn, grow, fun.

• Weekly 2 holidays, Saturday and Sunday

• Annual performance-based increment

• Provident fund

• Employee ownership based profit share scheme

• 2 festival bonuses

• Probation Period: 6 months
  

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: IT & Telecommunication