Customer Success Assistant
Job Description
Title: Customer Success Assistant
Company Name: Metafour Asia
Vacancy: 01
Age: 22 to 34 years
Job Location: Dhaka (Uttara Sector 7)
Salary: Tk. 25000 - 35000 (Monthly)
Experience:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Software Company
- Freshers are also encouraged to apply.
Published: 2026-02-25
Application Deadline: 2026-03-27
Education:
- Bachelor of Science (BSc) in Computer Science & Engineering
Requirements:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Software Company
- Freshers are also encouraged to apply.
Skills Required: Client Service,Communication in English,IT Support Service and Network engineering.,Maintenance and Troubleshooting,Report Writing,Reporting and Documentation,Scripting Language
Additional Requirements:
- Age 22 to 34 years
Responsibilities & Context:
Job Context
Metafour Asia is looking for a dedicated and enthusiastic ‘Customer Success Assistant’ to join our team. The ideal candidate will be passionate about helping customers achieve their goals, resolving issues promptly, and ensuring a seamless experience throughout the customer journey. This role offers an exciting opportunity to contribute to the success and growth of our company while developing valuable skills in customer relations. Metafour is an employee-owned, international software company serving 150+ clients worldwide for more than 40 years.
Responsibilities:
Providing customer support: Serve as the first point of contact for clients requiring assistance with issues and enquiries. Respond to client inquiries, investigate, troubleshoot and ensure timely resolution of issues related to software applications, platform usage and operational queries attaining high level of customer satisfaction. Help maintain and grow relationships with existing clients by providing excellent service and support.
Maintaining customer systems: Deploy new customer systems, roll-out upgrades, features and make necessary configuration changes. Identify defects in production systems and accurately report specific steps to reproduce them. Liaise with internal teams to escalate and resolve defects. Bridge the gap between the developers and clients managing expectations and providing transparency.
Documenting and knowledge sharing: Maintain comprehensive documentation of customer interactions, solutions provided, and best practices. Contribute to the creation of knowledge base articles and training materials to empower customers and internal teams. Serve as a passionate advocate for our products/services, promoting their benefits and features to customers and prospects.
Contribute to customer success: Gather and analyse customer feedback to identify trends, pain points, and opportunities for improvement. Collaborate with internal teams to implement necessary changes and enhancements. Monitor customer support patterns and contribute ideas and recommendations for enhancing customer experiences to ensure alignment with organisational goals and objectives.
Job Other Benifits:
- Performance bonus,Profit share,Provident fund,Weekly 2 holidays
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Monthly salary ranging from BDT 25,000/- to 35,000/- based on skills and experience
Flexible leave management: 31 days of annual leave including public holidays
Fully subsidised lunch & snacks
Yearly training allowance and bonus as per company policy
Excellent learning environment
Awesome culture - learn, grow, fun.
Weekly 2 holidays, Saturday and Sunday
Annual performance-based increment
Provident fund
Employee ownership based profit share scheme
2 festival bonuses
Probation Period: 6 months
Compensation and other benefits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
