Customer Service Representative/ Sr. Executive- Commercial Export
Job Description
Title: Customer Service Representative/ Sr. Executive- Commercial Export
Company Name: RBD Fibers Ltd
Vacancy: --
Age: 29 to 40 years
Location: Narayanganj
Maximum Salary: Tk. 75000 (Monthly)
Experience:
∎ 4 to 8 years
∎ The applicants should have experience in the following business area(s):Garments, Textile, Garments Accessories, Spinning
Published: 10 Mar 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 29 to 40 years
Responsibilities & Context:
∎ Order Entry & Customer Setup: Accurately process sales orders and set up customer accounts within the ERP system, ensuring data integrity and seamless transactions.
∎ ERP & Sales Operations: Manage sales order entries, maintain customer records, and generate reports to support business insights.
∎ Sales Invoicing: Create and oversee sales invoices for completed orders, ensuring accuracy and compliance.
∎ Export Documentation: Prepare and verify export documents, including invoices, packing lists, LCs, transport documents, COO, EXP forms, and SAFTA (EPB), ensuring compliance with international trade regulations.
∎ Systems & Analytics: Utilize Power BI and CRM tools for data tracking, customer interaction management, and reporting.
∎ Transaction Certificates: Support the management of outbound GRS certificates, ensuring compliance with sustainability standards.
∎ Customer Request & Order Management: Ensure timely and accurate delivery of goods, proactively addressing and resolving any delivery-related issues.
∎ Sample Order Processing: Handle and track sample orders and their timely deliveries.
∎ Export Coordination: Collaborate with C&F agents in India & to review export documentation and ensure on-time, accurate shipment processes.
∎ Reporting & Inventory Analysis: Assist in generating weekly and monthly sales reports while analyzing inventory levels for optimal stock management.
∎ Key Account Support: Provide essential assistance to Key Account Managers, addressing customer inquiries, tracking orders, and generating reports to enhance customer satisfaction.
∎ Cross-Functional Collaboration: Work closely with Finance, Sales & Marketing, Logistics, Warehouse, and Production teams to ensure a smooth order-to-delivery process.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Narayanganj
Job Highlights:
∎ Commercial Export
∎ Sales & Export Documentation
∎ Order & Customer Management
∎
Company Information:
∎ RBD Fibers Ltd
∎ Tatki, Tarabo, Rupganj,Narayanganj
∎ https://recoverfiber.com/
∎ Cotton Manufacturer
Our corporate values
Care: We care and respect for our planet, employees, and society
Brave: We are brave, passionate, determined, and straightforward
Curious: We are curious, open, creative, and eager learners
Get it done: We operate with efficiency and accountability, driven by performance and results.
Recover™ provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic.
Address::
∎ Tatki, Tarabo, Rupganj,Narayanganj
∎ https://recoverfiber.com/
∎ Cotton ManufacturerOur corporate valuesCare: We care and respect for our planet, employees, and societyBrave: We are brave, passionate, determined, and straightforwardCurious: We are curious, open, creative, and eager learnersGet it done: We operate with efficiency and accountability, driven by performance and results.Recover™ provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 19 Mar 2025
Category: Others
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