Customer Service Officer - Remote
Job Description
Title: Customer Service Officer - Remote
Company Name: APC - Digital Online Game
Vacancy: 5
Age: Na
Job Location: Bangladesh
Salary: --
Experience:
Published: 2025-07-28
Application Deadline: 2025-08-12
Education:
- Diploma
Requirements:
Skills Required: Live Chat,Online Customer Service,telesales
Additional Requirements:
- Able to communicate and write in English
- Able to work 12-hour shifts with 2-hour break, 6 days a week (including weekends or holidays if scheduled)
- Experience in customer service or support roles preferred
- Experience in digital platforms such as fintech, or online entertainment is a plus
- Ability to handle multiple chats simultaneously in a fast-paced environment
- Must have own laptop or desktop with a stable internet connection
- Self-disciplined, detail-oriented, and capable of working independently in a remote setting
Responsibilities & Context:
Job Overview:
We are looking for dedicated and detail-oriented individuals to join our remote Customer Service team. You will be the first point of contact for users via LiveChat, helping them with account-related inquiries, promotions, and troubleshooting. This role requires the ability to communicate and write clearly in English and the ability to work in a fast-paced digital environment.
Key Responsibilities:
- Respond to customer inquiries promptly and accurately through chat platforms
- Handle complaints professionally, escalate unresolved issues, and ensure proper documentation
- Provide accurate information regarding ongoing promotions, benefits, and platform procedures
- Monitor, follow up, and ensure resolution of customer requests
- Use backend and frontend systems to assist customers
- Communicate system-related issues to the team lead quickly
- Collaborate internally with relevant departments such as finance or tech support
- Adhere to customer service policies and data protection standards
- Prioritize multiple chats and manage time effectively during high-volume periods
- Participate in ongoing training and development to improve service quality
Job Other Benifits:
- Competitive salary ($550 - $600, based on experience and position level)
Fully remote work
Allowances
Performance review twice a year
Opportunities for training and career growth
Fast-paced and supportive work environment
Note: Position and salary will be offered based on experience and skill level.
Employment Status: Full Time
Job Work Place: Home
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
