Customer Service Officer (Male)

Job Description

Title: Customer Service Officer (Male)

Company Name: RetailBD

Vacancy: 5

Age: 20 to 30 years

Job Location: Dhaka (Khilgaon)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• 1 to 5 years

• HSC
• Bachelor of Commerce (BCom)

• 1 to 5 years

• Age 20 to 30 years
• Only Male

• The applicants should have experience in the following area(s):
• Face-to-Face Customer Support, Customer Support through Phone, Tele Marketing, QC (Quality Control) of Customer Service, Counseling, Online (web/ e-mail) Support, Guest Relations/ Services
• Face-to-Face Customer Support, Customer Support through Phone, Tele Marketing, Call Centre Supervision/ Management, Online (web/ e-mail) Support
• Computer Hardware/Network Companies, E-commerce, Film Production, Professional Photographers, Web Media/Blog
• Must be fluent in English and Bengali for both verbal & written Communication.
• Should be keen to learn and study about new products & Latest Technology (Everyday Task)
• Must maintain good relation and environment to work as a team
• Learn and share knowledge & Experience with other team members to achieve the company's goal
• Manage Large amounts of inbound and outbound calls in a timely manner
• Ability to multi-task, set priorities and manage time effectively
• Willing to Product Presentation (Face-to-Face) & Direct Sale to the Customer at the office
• Must be fluent in the computer and other office equipment & tools
• Comfortable with the Camera, Video, Facebook Live or other events will get extra benefits.
• Strong Technical skills with IT Background will get extra benefit.
• Working with any leading eCommerce company will get preference

If you are HONEST, Smart & Passionate about Online Sales, Business Development, and Customer Support for the e-commerce industry and want to build your career with a long-term vision- you are most welcome to our team.

• Office timing will be either 10 AM to 7 PM or 11 AM to 8 PM
• Job Location: Dhaka (Khilgaon)

Responsibilities:

• The candidate will be responsible for delivering a top level of service to inbound and outbound interactions across various channels. E.g. Telephone, email, Live Chat, social media etc.
• You will have to learn and do teamwork on an everyday basis for new products and technologies.

• Salary Review: Yearly
• Festival Bonus: 2

2 Festival Bonus, Monthly Target Achievement Intensive & other benefits will be offered to the successful candidates as per the Company policy.