Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: Jazeera Airways

Vacancy: --

Age: 24 to 29 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Airport Service

• Bachelor of Business Administration (BBA)
• East West University,North South University,BRAC University,Independent University, Bangladesh students will get preference

• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Airport Service

• Age 24 to 29 years

• Experience in airport or airline customer service preferred (freshers can apply).

• Strong communication skills in English & Bangla.

• Good interpersonal, problem-solving, and multitasking abilities.

• Ability to work in shifts, including weekends and holidays.

• Basic computer skills (DCS/GDS knowledge is an advantage).

• Computer Skill ( MS Word, Power Point, Excel)

Passenger Handling

• Assist passengers during check-in, seat allocation, and travel document verification.

• Provide information regarding flight schedules, delays, boarding gates, and general airport guidance.

• Handle passenger queries, complaints, and special service requests

• Ensure proper boarding procedures and verify boarding passes at the gate.

Baggage Handling

• Support passengers with baggage tagging, weight management, and excess baggage payment process.

• Coordinate with ramp/ground handling teams for baggage discrepancies

• Assist in lost & found services and file Property Irregularity Reports (PIR) when needed.

Safety & Compliance

• Ensure strict compliance with airport security and airline regulations.

• Verify travel documents (passport, visa) and identify improper documents.

• Maintain passenger safety throughout check-in, boarding, and arrival processes.

Operational Support

• Coordinate with airline crews, ground handlers, immigration, and security teams.

• Assist during flight delays, cancellations, or disruptions.

• Prepare flight-related reports and complete required documentation.

• Provident fund,Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2