Customer Service Manager
Job Description
Title: Customer Service Manager
Company Name: United Delcot Water Limited
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA), Master of Business Administration (MBA), Masters degree in any discipline, Master of Business Management (MBM)
∎ Skills Required: Billing, Customer manager
Experience Requirements:
∎ At least 6 year(s)
∎ The applicants should have experience in the following area(s):
billing process, Computer skill, Customer Management, Fluent in speaking English
Job Responsibilities:
∎ Be responsible for the daily management of the customer service department;
∎ Establish and improve the customer service system and relevant management systems, processes and forms, and supervise the implementation;
∎ According to the company's annual business objectives, be responsible for formulating the annual and monthly work plans of the Department and supervising the implementation;
∎ Formulate meter reading tasks, control and manage meter reading quality;
∎ Be responsible for water fee collection;
∎ Be responsible for the construction and improvement of website, voice call center, intelligent meter reading, large-diameter water meters monitoring, SMS platform, network payment, company website and charging system.
∎ Organize and preside over regular department management meetings, reasonably arrange various work of the department, timely coordinate and solve various problems of the department and coordinate with relevant departments;
∎ Cooperate with the pipe network department in water meter replacement and illegal water treatment;
∎ Lead subordinates to carry out water quantity analysis and monitor the water quantity monitoring of key customers;
∎ Be responsible for personnel recruitment, interview and team building according to the company's medium and long-term development objectives, department structure and post setting;
∎ Be responsible for the business training of department employees, and continuously improve their working ability and service quality;
∎ Be responsible for department performance management and assess the performance of the copying supervisor, service acceptance supervisor and customer service system supervisor;
∎ Be responsible for handling major complaints, calls, letters and visits from users involved;
∎ Be responsible for communication with other departments of the company and relevant external units on behalf of the department;
∎ Organize subordinates to carry out external publicity of customer service;
∎ Complete the monthly work report, financial statement and KPI operation index statistical report of the customer service department;
∎ Complete the assessment objectives of monthly and annual production and marketing difference.
∎ Complete other related work assigned by leaders.
Additional Requirements:
∎ Age 30 to 45 years
∎ Only females are allowed to apply
Salary:
∎ Tk. 65000 - 80000 (Monthly)
∎ Salary will be negotiable for Highly deserving Candidate.
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Medical allowance, Performance bonus, Provident fund, Weekly 2 holidays, Insurance, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Pick & Drop Facilities.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 May 2023
Company Information:
∎ 7 May 2023
∎ United Delcot Water Limited
∎ Business : Construction/Development/Maintain & Operation Water Supply and Distribution Project
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 31st May 2023
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