Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Spire Technology Limited

Vacancy: 5

Age: 22 to 33 years

Job Location: Dhaka (Uttara Sector 10)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• At least 2 years

• Bachelor/Honors

• At least 2 years

• Age 22 to 33 years
• Only Female

Working skill

• Experience in CRM, Omni channel, Website order management and Tele sales
• Knowledge on e-commerce, f-commerce, sales funnel, customer psychology
• Good at Microsoft office.
• Good at presentation.
• A class communication skills.
• Confidence for handling any critical situation and work under pressure.
• Good expertise of team work for generate sales and meet monthly target.
• Excellent convince skill of handling customers for get the deal done in any situation.

Soft Skills

• Quick learner·      
• Self-learner·      
• Problem solver·      
• Smart·      
• Punctuality·      
• Time management·      
• Target archiver·      
• Self-motivated

• Maintain CRM, Website, Inbound calls and Offline visitor for engaged with customer.

• Gather customer data and offer services or products according to their needs.

• Make outbound calls or communicate by sales channel for follow-up potential customers.

• Achieve sales target in any situation.

• Record and manage orders and payment in sales channel (Order entry, Packing, Courier entry, Payment management etc.)

• Monitor and manage logistic channels for successful delivery

• Making report for management·

• Complete additional task given by management.

• Performance bonus
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• Skill development

• Office time (10 am to 6 pm)