Customer Service Executive (Sewing Thread & Yarn Dyeing)

Job Description

Title: Customer Service Executive (Sewing Thread & Yarn Dyeing)

Company Name: Group of Companies

Vacancy: Not specific

Job Location: Gazipur

Employment Status: Full-time

Educational Requirements:
∎ Graduate in Textile Engineering

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, Yarn Dyeing
∎ The applicants should have experience in the following business area(s): Textile

Job Responsibilities:
∎ Answering Client correspondences through Email, Social Media, and by Phone.
∎ Ability to communicate with Customers in both written and spoken within Corporate Environment.
∎ Making sure all Queries are dealt with efficiently.
∎ Relaying extensive Product Information to the Customers.
∎ Filing Customer Records, including Contact Information, Purchases and Billings.
∎ Conducting surveys and writing reports based on Customer feedback on Products and Services.
∎ Providing customers with clear instructions to resolve issues.
∎ Rerouting customer calls to other departments when advanced solutions are needed.
∎ Managing orders and ensuring their prompt delivery.
∎ Updating on Internal Processes, Procedures, Regulations and Products and providing accurate guidance to Clients at all times.
∎ Liaise with Customers on all aspects of the order including Queries, Complaints.

Additional Requirements:
∎ Age 27 to 35 years
∎ Only males are allowed to apply
∎ To have good Computer Literacy
∎ Good communication skills in Bengali & English.

Salary: Negotiable

Compensation & Other Benefits:
∎ Provident fund, Insurance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Earned Leave Encashment

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 7 Jul 2023

Company Information:
∎ 26 Jun 2023
∎ Group of Companies

Category: Garments/Textile

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