Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Rayns Computers

Vacancy: 3

Age: At least 20 years

Job Location: Dhaka (Dhanmondi)

Salary: Tk. 10000 - 15000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Computer Hardware/Network Companies, Market Research Firms, Direct Selling/Marketing Service Company, Call Center

• Higher Secondary
• Diploma
• Bachelor/Honors

• At least 1 years
• The applicants should have experience in the following business area(s): Computer Hardware/Network Companies, Market Research Firms, Direct Selling/Marketing Service Company, Call Center

• Age At least 20 years

We are seeking a proactive and customer-oriented Customer Service Executive to join our team. In this role, you will be responsible for delivering exceptional customer support, effectively managing inquiries, and ensuring an outstanding customer experience. The ideal candidate is passionate about customer service, adept at problem-solving, and thrives in a fast-paced, dynamic environment. If you are dedicated to enhancing customer satisfaction and are eager to contribute to our company`s success, we encourage you to apply.

• Effectively manage inbound and outbound customer communications through calls, emails, and chats to address inquiries, provide accurate information, and assist with product or service-related concerns.

• Diagnose and resolve customer issues by troubleshooting problems and delivering timely, appropriate solutions to ensure a positive customer experience.

• Handle customer complaints with professionalism and a positive attitude, ensuring effective resolutions that align with company standards.

• Cultivate strong customer relationships by consistently delivering prompt, courteous, and knowledgeable service, contributing to customer loyalty and satisfaction.

• Maintain accurate and detailed records of all customer interactions, including inquiries, complaints, and resolutions, within the customer relationship management (CRM) system.

• Stay informed on company products, services, and promotions to provide customers with up-to-date and relevant information.

• Proactively follow up with customers to confirm issue resolution, address any outstanding inquiries, and enhance overall customer satisfaction.

• Identify and seize opportunities to cross-sell or upsell additional products or services that meet customer needs and preferences.

• Collaborate closely with other departments, including sales, technical support, and operations, to resolve customer concerns and ensure seamless service delivery.

• Provide actionable feedback to management regarding customer issues, and recommend improvements to enhance customer service processes and policies.

• Mobile bill,Tour allowance,Performance bonus,Profit share,Provident fund,Over time allowance
• Lunch Facilities: Partially Subsidize
• Salary Review: Half Yearly
• Festival Bonus: 2