Customer Service Executive For an Ecommerce
Job Description
Title: Customer Service Executive For an Ecommerce
Company Name: Combosoft Ltd
Vacancy: 1
Job Location: Dhaka (DOHS Mirpur)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Adobe Photoshop, Computer skill, Excellent English Writing and Speaking, MS Word/ Excel/ PowerPoint/ OneNote, Very Good English Communication Skills
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service, Data Entry Operator (English), eCommerce Operation, Product Listing
∎ The applicants should have experience in the following business area(s):
E-commerce
∎ Freshers are also encouraged to apply.
Job Context:
∎ DO NOT APPLY IF YOU ARE WEAK IN ENGLISH, as the role is to deal with foreign clients only.
∎ As a Customer Service Executive at our thriving e-commerce company, you will play a pivotal role in ensuring exceptional customer experiences and fostering positive relationships between our brand and our valued customers. Our company prides itself on offering a diverse range of high-quality products and services, and your dedication to delivering outstanding customer support will be crucial in maintaining our reputation as a leader in the industry.
Job Responsibilities:
∎ As a Customer Service Executive, you will be an integral part of our Customer Service team and will be responsible for delivering outstanding support across various channels, including phone, email, live chat, and social media. Your key responsibilities will include:
∎ Assisting Customers: Providing prompt, courteous, and accurate responses to customer inquiries, concerns, and feedback related to orders, products, payments, shipping, and other general inquiries.
∎ Order Management: Processing and tracking customer orders, ensuring timely delivery, and handling order cancellations and modifications.
∎ Problem Resolution: Identifying and resolving customer issues and complaints in a professional and empathetic manner, striving to turn any negative experiences into positive ones.
∎ Product Knowledge: Gaining a deep understanding of our product offerings to assist customers effectively and suggest suitable products based on their preferences.
∎ Technical Support: Assisting customers with technical difficulties, troubleshooting product-related problems, and guiding them through the resolution process.
∎ Complaint Handling: Escalating complex issues to the appropriate departments and following up to ensure timely resolution.
∎ Customer Feedback: Collecting and documenting customer feedback, suggestions, and complaints to help improve our products and services continually.
∎ Upselling and Cross-Selling: Identifying opportunities to upsell and cross-sell relevant products to customers to enhance their shopping experience.
Additional Requirements:
∎ Age at least 20 years
∎ Only males are allowed to apply
Salary:
∎ Tk. 23000 - 25000 (Monthly)
∎ Salary will be decided based on Experience & Skills; Compensation packages will be competitive and commensurate with experience and track record, and salary review with performance.
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 3 Dec 2023
Company Information:
∎ 3 Nov 2023
∎ Combosoft Ltd
∎ Address : House# 177, Road# 02, Avenue# 01 ,Mirpur DOHS
∎ Business : We are a UK based Limited company looking to expand our operation in Bangladesh. We just don`t make software for our clients we make their dream comes true and thanks to our development team for that.
We have a strong culture of appraising for good works. A team of professionals working round the clock to achieve the company`s mission and vision.
Category: Others
: Please email your resume along with a cover note and showcase all your project in the resume and make sure all your projects are online. Candidates are discouraged to apply who don't meet the requirements.
Source: bdjobs.com
Deadline Expired on 3rd Dec 2023
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