Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: FELLAS
Vacancy: 2
Age: 18 to 30 years
Job Location: Dhaka (Aftabnagar)
Salary: Negotiable
Experience:
- At least 2 years
- The applicants should have experience in the following business area(s): Garments, Boutique/ Fashion
- Freshers are also encouraged to apply.
Published: 2026-06-30
Application Deadline: 2026-06-30
Education:
- Bachelor/Honors
- Diploma
- Bachelor/Honors
- Diploma
Requirements:
- At least 2 years
- The applicants should have experience in the following business area(s): Garments, Boutique/ Fashion
- Freshers are also encouraged to apply.
Skills Required: Customer Relationship,Handling Customers,Sales Target Achievement,Showroom Inchrge
Additional Requirements:
- Age 18 to 30 years
- Only Female
Responsibilities & Context:
Welcome customers to the FELLAS Experience Center and provide a professional shopping experience.
Assist customers in selecting products, explaining features, sizes, fabrics, and pricing.
Process sales, maintain product displays, and ensure the Experience Center remains organized and presentable.
Handle customer inquiries through phone calls, Facebook, WhatsApp, website live chat, and other communication channels.
Follow up with customers regarding orders, exchanges, deliveries, and after-sales service.
Coordinate with the warehouse, operations, and customer service teams to ensure smooth order fulfillment.
Resolve customer complaints professionally while maintaining high customer satisfaction.
Maintain daily sales and customer service records.
Perform any other duties assigned by management.
Requirements
Bachelor's degree in any discipline.
Previous experience in customer service, retail sales, or a similar role will be preferred.
Excellent communication and interpersonal skills.
Friendly, confident, and customer-focused personality.
Good computer skills and familiarity with social media and messaging platforms.
Ability to multitask and work in a fast-paced environment.
This position is open to female candidates only.
Job Other Benifits:
Salary: Negotiable
Probation Period: 6 months
Salary Review: Yearly
Lunch Facility: Fully subsidized
Bonus: 2 Festival Bonuses per year
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
