Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: China Online BD

Vacancy: 2

Age: At least 20 years

Job Location: Dhaka (Uttara Sector 4)

Salary: Tk. 15000 - 17000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Wholesale, Chain shop, Super store, Importer, Jewelry/Gem, Watch, Toy, E-commerce, Online Retail Startup

• HSC
• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Wholesale, Chain shop, Super store, Importer, Jewelry/Gem, Watch, Toy, E-commerce, Online Retail Startup

• Age At least 20 years
• Only Female

!! 𝐖𝐄 𝐀𝐑𝐄 𝐇𝐈𝐑𝐈𝐍𝐆 !!

Customer Service Executive

𝗝𝗼𝗯 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:

• Manage large amounts of incoming phone calls.

• Answer phone calls in a more professional manner and provide information about products and services as required by the callers.

• Identify and assess customers’ needs to achieve satisfaction.

• Always maintain a positive and professional attitude toward customers.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Communicating and coordinating with colleagues and team leader as necessary.

• Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

𝐉𝐨𝐛 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬 𝐚𝐧𝐝 𝐬𝐤𝐢𝐥𝐥𝐬:

• Well manner, verbal communication skills, and quick learner

• Familiarity with Digital communication systems and practices Customer orientation and ability to adapt/respond to different types of characters

• Ability to multi-task, prioritize, and manage time effectively.

𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗗𝗲𝗮𝗱𝗹𝗶𝗻𝗲: 20 June 2024

𝗝𝗼𝗯 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: House 07, Road 2A, Sector 04, Uttara, Dhaka-1230.

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2