Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Azolve Technologies Bangladesh Ltd.

Vacancy: 3

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Business English, MS Word/ Excel/ PowerPoint/ OneNote

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Customer Support
∎ The applicants should have experience in the following business area(s): Software Company

Job Context:
∎ Job ID: 20003
∎ Provide first class level 1 support to our customers, promptly responding to their enquiries
∎ Ensure accurate customer advice on the features available and the set-up of our application
∎ Provide excellent customer service through phone and/or email
∎ Support the implementation by configuring GoMembership
∎ Work effectively with other team members to get the best outcome for our customers

Job Responsibilities:
∎ Excellent English is a must! Both spoken and written
∎ Must have 1-3 years experience with level 1 support
∎ Good knowledge of MS Office/Google Docs (MS Word, MS Excel, MS PowerPoint, etc)
∎ Excellent, enthusiastic communication skills, verbal and written
∎ Be able to work in a flexible time shift that will cover multiple time zones
∎ Methodical approach, excellent organisation and analytical skills
∎ Be proactive and able to work under pressure, independently for a long time
∎ Team oriented, and ability to work in a multicultural environment
∎ Good aptitude understanding people's problems
∎ Great discipline, manners and work ethics
∎ Must be able and willing to work from home as we operate a blended office and home working environment

Salary:
∎ Negotiable
∎ Competitive salary & flexible holiday schemeA friendly, fun and international group of peopleFlexible working environment (blended home and office)

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 5 Aug 2021

Company Information:
∎ 6 Jul 2021
∎ Azolve Technologies Bangladesh Ltd.
∎ Address : 12 Kawran Bazar, BDBL Bhaban (4th floor)
∎ Web : www.azolve.com
∎ Business : Azolve, home to GoMembership (www.gomembership.com), is a fast growing Membership & Event Management cloud based software provider delivering solutions to National Governing Bodies of Sport and other membership lead organisations. Azolve has built an enviable global customer base of leading sporting organisations and is looking to scale the solution worldwide.

Azolve Technologies (Bangladesh) Limited is a wholly owned subsidiary, and the team based in Dhaka are responsible for developing, delivering and supporting the GoMembership Software as a Service and other Azolve applications. For more information on GoMembership visit www.gomembership.com.

Category: IT/Telecommunication

: Please complete the following candidate assessment to be considered for the Support Engineer role. Following this assessment, successful candidates will take part in an oral interview.You can find the assessment here: https://survey.phonic.ai/60a4f2a49687f7b5fd118a11PLEASE NOTE: Only candidates who completed the assessment will be considered.Good Luck.