Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: Advanced Chemical Industries PLC (ACI)
Vacancy: 01
Age: At least 25 years
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
- 3 to 5 years
- The applicants should have experience in the following business area(s): Manufacturing (FMCG), Electronic Equipment/Home Appliances, Group of Companies
Published: 2026-09-03
Application Deadline: 2026-09-30
Education:
- Bachelor of Business Administration (BBA)
- Bachelor in Engineering (BEngg)
Requirements:
- 3 to 5 years
- The applicants should have experience in the following business area(s): Manufacturing (FMCG), Electronic Equipment/Home Appliances, Group of Companies
Skills Required: Customer Service
Additional Requirements:
- Age At least 25 years
Relevant experience in After-Sales Operations, Customer Experience/Service, Distributors and Retail, E-commerce etc.·
Strong communication, problem-solving and customer-handling skills.
Experience in Consumer Electronics, Smartphones, Gadgets or Lifestyle products will be an advantage
Responsibilities & Context:
Manage customer queries, complaints & service requests.
Ensure fixed-hour faster call-center support & resolution tracking
Coordinate warranty, replacement & after-sales cases.
Monitor TAT, CSAT, feedback & recurring issues.
Maintain CRM, customer records & service reports.
Coordinate with Sales, Service, Logistics & Operations.
Drive customer experience, retention & loyalty.
Identify service gaps and recommend process improvements
Job Other Benifits:
- T/A,Provident fund,Medical allowance,Mobile bill,Weekly 2 holidays,Gratuity
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Engineer/Architects
