Job Description
Title: Customer Service Department (CSD)
Company Name: Studio Dhaka Limited - Architectural Designer
Vacancy: 1
Location: Dhaka
Salary: Tk. 30000 - 40000 (Monthly)
Experience:
∎ At most 5 years
∎ The applicants should have experience in the following business area(s):Engineering Firms, Architecture Firm, Interior Design
Published: 8 Oct 2024
Education:
∎ Bachelor in Engineering (BEngg)
Requirements:
Additional Requirements:
∎ Customer-Centric Mindset: A passion for providing excellent service and creating positive customer experiences.
∎ Problem Solver: Ability to think critically and come up with solutions quickly.
∎ Adaptable: Flexible in adapting to changing customer needs and company policies.
∎ Collaborative: Strong ability to work cross-functionally with other departments.
∎ Desired Traits:
∎ Customer-Centric Mindset: A passion for providing excellent service and creating positive customer experiences.
∎ Problem Solver: Ability to think critically and come up with solutions quickly.
∎ Adaptable: Flexible in adapting to changing customer needs and company policies.
∎ Collaborative: Strong ability to work cross-functionally with other departments.
Responsibilities & Context:
∎ Customer Interaction & Support:Manage high-volume customer inquiries through various channels (phone, email, chat, etc.).Resolve escalated customer issues, complaints, and requests in a timely and professional manner.Provide detailed and accurate information regarding products and services.Ensure customers are informed of service policies, procedures, and promotions.
∎ Manage high-volume customer inquiries through various channels (phone, email, chat, etc.).
∎ Resolve escalated customer issues, complaints, and requests in a timely and professional manner.
∎ Provide detailed and accurate information regarding products and services.
∎ Ensure customers are informed of service policies, procedures, and promotions.
∎ Team Leadership:Assist in the onboarding and training of new team members.Provide ongoing coaching and performance feedback to enhance team productivity.
∎ Assist in the onboarding and training of new team members.
∎ Provide ongoing coaching and performance feedback to enhance team productivity.
∎ Process Improvement:Analyze customer service reports to identify trends and areas for improvement.Recommend and implement process enhancements to increase customer satisfaction and operational efficiency.Develop and update customer service policies and protocols to ensure consistent service delivery.
∎ Analyze customer service reports to identify trends and areas for improvement.
∎ Recommend and implement process enhancements to increase customer satisfaction and operational efficiency.
∎ Develop and update customer service policies and protocols to ensure consistent service delivery.
∎ Customer Satisfaction:Monitor customer feedback and satisfaction levels.Implement strategies to improve the overall customer experience.Develop customer retention programs and loyalty initiatives.
∎ Monitor customer feedback and satisfaction levels.
∎ Implement strategies to improve the overall customer experience.
∎ Develop customer retention programs and loyalty initiatives.
∎ Cross-Department Collaboration:Collaborate with sales, marketing, and product teams to resolve customer issues and improve product offerings.Act as a liaison between customers and internal departments to ensure service requests are fulfilled.
∎ Collaborate with sales, marketing, and product teams to resolve customer issues and improve product offerings.
∎ Act as a liaison between customers and internal departments to ensure service requests are fulfilled.
∎ Reporting & Analytics:Prepare and present customer service performance reports to management.Track and measure key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
∎ Prepare and present customer service performance reports to management.
∎ Track and measure key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
∎ Context:
∎ We are looking for an experienced Customer Service professional with at least 5 years of proven expertise in customer support roles. The ideal candidate will be responsible for managing and improving customer service processes, addressing customer inquiries and complaints, ensuring customer satisfaction, and leading a team of junior customer service representatives. The role requires excellent communication, problem-solving, and organizational skills.
∎ Responsibilities:
∎ Customer Interaction & Support:
∎ Manage high-volume customer inquiries through various channels (phone, email, chat, etc.).
∎ Resolve escalated customer issues, complaints, and requests in a timely and professional manner.
∎ Provide detailed and accurate information regarding products and services.
∎ Ensure customers are informed of service policies, procedures, and promotions.
∎ Team Leadership:
∎ Assist in the onboarding and training of new team members.
∎ Provide ongoing coaching and performance feedback to enhance team productivity.
∎ Process Improvement:
∎ Analyze customer service reports to identify trends and areas for improvement.
∎ Recommend and implement process enhancements to increase customer satisfaction and operational efficiency.
∎ Develop and update customer service policies and protocols to ensure consistent service delivery.
∎ Customer Satisfaction:
∎ Monitor customer feedback and satisfaction levels.
∎ Implement strategies to improve the overall customer experience.
∎ Develop customer retention programs and loyalty initiatives.
∎ Cross-Department Collaboration:
∎ Collaborate with sales, marketing, and product teams to resolve customer issues and improve product offerings.
∎ Act as a liaison between customers and internal departments to ensure service requests are fulfilled.
∎ Reporting & Analytics:
∎ Prepare and present customer service performance reports to management.
∎ Track and measure key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Studio Dhaka Limited - Architectural Designer
∎ House: 59/A (2nd Floor), Road: 12/A, Dhanmondi R/A, 1209 - Dhaka, Dhaka Division, Bangladesh
∎ Studio Dhaka Limited is one of the design-intensive architecture, interior design, engineering, and urban planning firms in Bangladesh. We have completed more than 1200 projects in Dhaka city and around. We are a growing bunch of young professionals committedly working in an effort to make our mark on Bangladesh map through iconic building footprints, targeting excellence, innovation, and sustainability in our designs.
Our portfolio contains some of the diverse range of architectural practices from vibrant interior design with customized furniture, luxurious vacation house, inspiring learning centers, devotional mosques to cutting-edge factory buildings. Our design values are modern: universally rational with thriving spatial relationships, honest expression of materials, clean lines, planes & volumes while also being reflective of the characters of our clients,
A transformative design experience that we aim to create can only be achieved through collaboration, which is a major strength of Studio Dhaka Limited. Aesthetically pleasing and intellectually rigorous and financially informed designs are achieved through collaboration as we believe that the best results stem from an ongoing dialogue with all stakeholders. With our clients as our partners, we approach each project as a unique challenge to create innovative solutions.
Address::
∎ House: 59/A (2nd Floor), Road: 12/A, Dhanmondi R/A, 1209 - Dhaka, Dhaka Division, Bangladesh
∎ Studio Dhaka Limited is one of the design-intensive architecture, interior design, engineering, and urban planning firms in Bangladesh. We have completed more than 1200 projects in Dhaka city and around. We are a growing bunch of young professionals committedly working in an effort to make our mark on Bangladesh map through iconic building footprints, targeting excellence, innovation, and sustainability in our designs.Our portfolio contains some of the diverse range of architectural practices from vibrant interior design with customized furniture, luxurious vacation house, inspiring learning centers, devotional mosques to cutting-edge factory buildings. Our design values are modern: universally rational with thriving spatial relationships, honest expression of materials, clean lines, planes & volumes while also being reflective of the characters of our clients, A transformative design experience that we aim to create can only be achieved through collaboration, which is a major strength of Studio Dhaka Limited. Aesthetically pleasing and intellectually rigorous and financially informed designs are achieved through collaboration as we believe that the best results stem from an ongoing dialogue with all stakeholders. With our clients as our partners, we approach each project as a unique challenge to create innovative solutions.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Oct 2024
Category: Marketing/Sales
