Customer Service Agent
Job Description
Title: Customer Service Agent
Company Name: Saimon Global Ltd.
Vacancy: 3
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Preferred Professional Certification: GDS
∎ Training/Trade Course: Sabre,Amadeus,Customer Services
∎ Skills Required: Air Ticketing, Amadeus, Customer Care, GDS SYSTEM, Online sales, OTA, Sabre
Experience Requirements:
∎ 2 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Air Ticketing, Airlines, Amadeus, Customer Care, Ecommerce, Galileo, Online sales, OTA, Sabre, Tele Marketing
∎ The applicants should have experience in the following business area(s):
Advertising Ageny, Airline, Call Center, Telecommunication, Travel Agent
∎ Freshers are also encouraged to apply.
Job Context:
∎ Greetings from Tryotel!
∎ We are looking for full-time staff who will be working as customer service representatives in 3 8 Hourly shifts.
Job Responsibilities:
∎ Greet customers professionally over telephone, Social media chat, respond to emails in timely manner.
∎ Input customer information on CRM
∎ Assist with GDS reservations, date change, cancellation, refunds
∎ Suggest customers on payment modes, through APP.
∎ Inform customer of deals and promotions
∎ Sell Hotels, Holiday Packages, Suggest tours
∎ Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
∎ Maintain financial accounts by processing customer adjustments
∎ Recommend potential services to management by collecting customer information and analyzing customer needs
∎ Prepare product or service reports by collecting and analyzing customer information
∎ Contribute to team effort by accomplishing related results as needed
∎ Manage large amounts of incoming calls
∎ Generate sales leads
∎ Identify and assess customers' needs to achieve satisfaction
∎ Build sustainable relationships of trust through open and interactive communication
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Meet personal/team sales targets and call handling quotas
∎ Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
∎ Keep records of customer interactions, process customer accounts and file documents
∎ Follow communication procedures, guidelines and policies
∎ Go the extra mile to engage customers
∎ Resolve customer complaints via phone, email, mail or social media
∎ Use telephones to reach out to customers and verify account information
∎ Greet customers warmly and ascertain problem or reason for calling
∎ Utilize computer technology to handle high call volumes
∎ Work with customer service manager to ensure proper customer service is being delivered
∎ Compile reports on overall customer satisfaction
∎ Read from scripts
∎ Resolve customer complaints via phone, email, mail or social media
Additional Requirements:
∎ Age 20 to 35 years
∎ Only third genders are allowed to apply
∎ - Proven customer support experience (Handling calls, responding in Chat , e-mail)
∎ - Proven experience in working with an OTA (optional)
∎ - Sound GDS (Sabre, Amadeus, Galileo) knowledge
∎ - Sound knowledge on Domestic Airlines booking systems
∎ - Multitasking skills
Salary: Tk. 15000 - 25000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: 4 Apr 2021
Company Information:
∎ 5 Mar 2021
∎ Saimon Global Ltd.
∎ Address : 1st Floor, Saimon Center, Hs-4A, Rd-22, Gulshan-1
Dhaka-1212
∎ Web : www.saimongroup.com
∎ Business : Saimon Global Ltd, is a sister concern of Saimon Group. Saimon Group is the pioneer in Travel and visa facilitation business since 1981. It has been serving the corporate clients since many years and now with the growing demand in technology and online services.
Category: Hospitality/ Travel/ Tourism
:
Source: bdjobs.com
Deadline Expired on 4th Apr 2021
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