Customer Service Agent-Osmani International Airport

Job Description

Title: Customer Service Agent-Osmani International Airport

Company Name: Aero Wing Aviation

Vacancy: 5

Age: Na

Job Location: Sylhet

Salary: Negotiable

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Airline, Tour Operator

• Bachelor/Honors
• Masters

• 2 to 6 years
• The applicants should have experience in the following business area(s): Airline, Tour Operator

• Welcome and assist passengers at the airport terminal

• Handle check-in procedures, ticket verification, and boarding pass issuance

• Assist passengers with baggage drop and baggage-related inquiries

• Guide passengers regarding flight schedules, boarding gates, and airport facilities

• Support boarding and arrival operations efficiently

• Handle customer complaints and provide appropriate solutions professionally

• Assist special-needs passengers, elderly travelers, and unaccompanied minors

• Coordinate with airline staff, security personnel, and airport authorities

• Ensure compliance with airline policies, aviation regulations, and safety procedures

• Maintain accurate records and prepare operational reports when required

• Respond to flight delays, cancellations, and emergency situations calmly and professionally