Customer Relationship Officer (CRO)

Job Description

Title: Customer Relationship Officer (CRO)

Company Name: Rooh International School

Vacancy: 4

Age: 20 to 35 years

Job Location: Dhaka (Uttara Sector 12)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Consulting Firms, School

• Bachelor/Honors

• Bachelor/Masters

• DIPLOMA IN PUBLIC COMMUNICATION

• 1 to 3 years
• The applicants should have experience in the following business area(s): Consulting Firms, School

• Age 20 to 35 years

• Excellent verbal and written communication skills in English and Bangla

• Strong interpersonal and listening skills

• Professional appearance and demeanor

• Proficiency in Microsoft Office and school management software

• Patience, empathy, and a service-oriented mindset

• Ability to multitask and work under pressure

Communication & Relationship Management

• Serve as the primary point of contact for parents, guardians, and prospective clients.
• Handle inquiries (phone, email, in-person) regarding admissions, school policies, curriculum, and events.
• Build and maintain positive relationships with existing and prospective parents to ensure satisfaction and retention.
• Follow up with interested parents/students and guide them through the admission process.

Admission Support

• Assist the admission team in coordinating school tours, meetings, and admission interviews.
• Maintain and update admission records and documentation efficiently.
• Coordinate with academic and administrative departments to ensure a smooth onboarding process for new students.

Front Desk & Reception Duties

• Greet and assist visitors in a professional and courteous manner.
• Manage incoming calls, emails, and messages and ensure they are directed to the right departments.
• Maintain a clean and organized front office environment.

Record-Keeping & Reporting

• Maintain accurate records of inquiries, feedback, and complaints.
• Prepare daily/weekly reports on parent interactions, feedback trends, and communication outcomes.

Event Coordination & Support

• Support in organizing parent-teacher meetings, orientations, school events, and communication campaigns.
• Coordinate with the marketing team for newsletters, announcements, and school promotions.

Problem Solving & Conflict Resolution

• Address and resolve concerns raised by parents or guardians in a timely and professional manner.
• Escalate complex issues to the concerned authority and follow up to ensure resolution.

• Mobile bill,Tour allowance,Performance bonus
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2