Customer Relationship Manager
Job Description
Title: Customer Relationship Manager
Company Name: Live Shopping
Vacancy: 1
Age: Na
Job Location: Dhaka
Salary: Tk. 23000 - 27000 (Monthly)
Experience: --
Published: 2026-04-30
Application Deadline: 2026-04-30
Education:
Requirements: --
Skills Required:
Additional Requirements:
Responsibilities & Context:
- Monitor and supervise the CRM team full-time
- Ensure proper and timely responses across all social media platforms
- Delegate and distribute work efficiently within the CRM team
- Track website orders and coordinate updates
- Collaborate with other departments to support e-commerce sales growth
- Ensure excellent customer service and issue resolution
- Build, train, and develop the CRM team for performance improvement
- Prepare daily reports and monitor target achievement
- Handle customer-centric problem solving
- Communicate with delivery vendors
- Prepare complaint/return lists
- Manage processing and hold order clearances
- Resolve pending issues of CRM executives
- Support CRM strategy formulation and implementation
- Provide input on sales incentives and KPIs for target monitoring
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
