Customer Loyalty Officer
Job Description
Title: Customer Loyalty Officer
Company Name: Amanah Fintech
Vacancy: 01
Age: Na
Job Location: Dhaka
Salary: Tk. 15000 - 18000 (Monthly)
Experience:
- At least 1 year
Published: 2026-04-18
Application Deadline: 2026-04-28
Education:
- Bachelor/Honors
Requirements:
- At least 1 year
Skills Required: Canva,Communication and interpersonal skill,Customer Relationship Management,Data Entry (Both English & Bengali),Graphic Design,Problem solving and decision making,Sales & Marketing,Social Media Management
Additional Requirements:
- Only Male
Responsibilities & Context:
1. Customer Engagement & Retention
Maintain regular communication with customers.
Respond to customer queries via phone, WhatsApp, email, and social media
Follow up to ensure satisfaction and continued engagement
Build long-term relationships to increase trust and retention
Identify at-risk customers and take proactive retention steps
2. Customer Support & Issue Resolution
Handle complaints and ensure timely resolution
Escalate complex issues when required
Maintain records of customer interactions
Ensure a smooth experience across all touchpoints
3. Loyalty & Engagement Activities
Execute customer loyalty and engagement campaigns
Support promotional activities, offers, and follow-ups
Encourage repeat investment and referrals
Collect feedback and share insights
4. Marketing & Graphics Support
Assist in executing marketing campaigns (digital & offline)
Create basic graphics/designs for:
Social media posts
Promotional banners
Customer communication (WhatsApp/email creatives)
Use tools like Canva / basic design software
Coordinate with professional designers for advanced work (if needed)
Support social media engagement and responses
5. Reporting & CRM Management
Update customer database and CRM regularly
Track KPIs (response time, engagement, retention)
Prepare simple reports on customer feedback and activity
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
