Customer Care Officer – Packaging & Accessories

Job Description

Title: Customer Care Officer – Packaging & Accessories

Company Name: The Civil Engineers Packaging Limited

Vacancy: --

Age: 22 to 32 years

Job Location: Gazipur

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Packaging Industry, Garments Accessories

• Bachelor's degree in Business Administration, Marketing, Management, English, or any relevant discipline.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Packaging Industry, Garments Accessories

• Age 22 to 32 years

• Strong verbal and written communication skills in both Bangla and English.

• Excellent customer handling and interpersonal skills.

• Good knowledge of Microsoft Office (Excel, Word, Outlook, and PowerPoint).

• Ability to prepare professional emails and business correspondence.

• Strong organizational, analytical, and problem-solving skills.

• Ability to manage multiple customer orders simultaneously while meeting deadlines.

• Positive attitude, customer-oriented mindset, and ability to work under pressure.

• Knowledge of ERP systems and customer order management will be an added advantage.

We are looking for a dynamic and customer-focused Customer Care Officer – Packaging to join our team.

Responsibilities & Context:

• Receive and process customer purchase orders accurately and coordinate with the Sales team.

• Review order details, artwork, specifications, quantity, delivery schedule, and customer requirements before releasing orders to production.

• Coordinate with Production, Planning, Quality Assurance, Commercial, and Logistics teams to ensure on-time order execution.

• Monitor production progress and provide regular order status updates to customers and internal stakeholders.

• Respond professionally to customer inquiries, complaints, and delivery-related issues, ensuring timely resolution.

• Maintain effective communication with customers regarding order confirmation, delivery schedules, artwork approval, and product specifications.

• Prepare and maintain accurate customer order records, correspondence, delivery schedules, and reports.

• Coordinate with Finance regarding delivery documents, invoices, and payment-related information when required.

• Ensure customer requirements are communicated correctly across all departments to minimize errors and delays.

• Support continuous improvement initiatives to enhance customer satisfaction and service quality.