Customer Care Executive
Job Description
Title: Customer Care Executive
Company Name: RoboticsBD
Vacancy: 10
Age: 20 to 33 years
Job Location: Dhaka (Uttara Sector 7)
Salary: Tk. 12000 - 18000 (Monthly)
Experience:
Published: 2024-10-05
Application Deadline: 2024-11-04
Education:
- Diploma
- Bachelor/Honors
Requirements:
Skills Required: Electrical/ Electronics,Google Sheets
Additional Requirements:
- Age 20 to 33 years
Responsibilities & Context:
As a Sales Support and Technical Assistant at RoboticsBD, you will play a crucial role in ensuring customer satisfaction and enhancing our service quality. Your responsibilities will include:
Technical Support:
- Provide timely and effective technical support to customers, addressing their queries and providing optimal solutions.
- Assist customers in troubleshooting issues and guide them through product usage.
Customer Relationship Management:
- Actively engage with new customers to establish and maintain long-term relationships while retaining existing customers.
- Understand customer needs and provide tailored solutions to enhance their experience with our products.
Documentation and Record Keeping:
- Maintain accurate records of customer interactions, inquiries, complaints, and actions taken to ensure a seamless customer service experience.
- Regularly update customer profiles and transaction details in our database.
Quality Assurance:
- Conduct weekly or monthly quality checks of assigned product categories to ensure error-free content is displayed on our website.
- Collaborate with the content team to rectify discrepancies and improve product listings.
Research and Development:
- Engage in R&D-based work and projects to support product development and innovation.
- Stay updated with the latest trends and technologies in robotics and electronics.
Product Production Assistance:
- Assist in product production processes while having an extensive knowledge of over 3000+ robotics and electronics items available in our inventory, including their names, categories, and functions.
Job Other Benifits:
- Over time allowance
- Lunch Facilities: Full Subsidize
- Salary Review: Half Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
