Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Premium Sheba a2z

Vacancy: 2

Age: 25 to 35 years

Job Location: Dhaka

Salary: Tk. 18000 - 20000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Call Center

• 1 to 3 years
• The applicants should have experience in the following business area(s): Call Center

• Age 25 to 35 years

• Direct Customer Interaction & Support: Responding to Inquiries: Promptly and professionally addressing customer questions, concerns, and complaints via phone, email, live chat, and social media.
• Order Management: Assisting customers with over phone or online order placement, tracking shipments, providing delivery updates, and managing order modifications.
• Returns, Exchanges, and Refunds: Guiding customers through the return and exchange process, processing refunds accurately and efficiently.
• Product Information: Providing accurate and detailed information about products, services, and company policies, helping customers make informed purchasing decisions.
• Troubleshooting: Assisting customers with technical issues related to the e-commerce platform, account access, or payment processing.
• Problem Resolution: Effectively resolving customer issues and escalating complex cases to the appropriate internal teams.
• Data Management: Maintaining detailed and accurate records of all customer interactions, inquiries, and resolutions in a Customer Relationship Management (CRM) system.

• Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2