Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Ananda IVF & Fertility Care Center

Vacancy: 6

Age: 24 to 30 years

Job Location: Dhaka (Banglamotor)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Clinic

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Clinic

• Age 24 to 30 years

• Must have computer skills.

• Height: Female-5 ft, Male- 5.7 ft

• Presentable & Non Smoker

• Previous experience in a customer care agent (Hospital) role is preferred.

• Excellent verbal and written communication skills.

• Strong problem-solving and decision-making abilities.

• Empathetic and compassionate approach towards patients and their families.

• Proficiency in using computer applications and CRM software.

• Familiarity with medical terminology and healthcare operations is an advantage.

• Ability to msaintain composure and professionalism during challenging interactions.

We are a leading healthcare organization committed to providing exceptional patient care and service. As part of our efforts to enhance our patient experience, we are seeking dedicated and compassionate individuals to join our team as Customer Care Executive.

Job Responsibilities

• Greet patients and provide them with superb customer service.

• Respond to queries from patients, their families, and healthcare professionals, providing courteous and efficient assistance.

• Handle appointment scheduling and registration processes accurately and efficiently.

• Provide accurate and up-to-date information about services, facilities, and policies to patients.

• Collaborate with other departments to resolve patient issues or concerns.

• Adhere to office protocols and standards to ensure high-quality service delivery.

• Handle sensitive and confidential patient information with utmost professionalism and confidentiality.

• Track and document all interactions using customer relationship management (CRM) or healthcare-specific platforms

• Participate in training sessions and continuous professional development activities to enhance knowledge and skills.

• Salary Review: Yearly

• Festival Bonus: 2

• Others – As per company policy