Client Service Representative (CSR)
Job Description
Title: Client Service Representative (CSR)
Company Name: IDFL Bangladesh Private Limited
Vacancy: --
Age: Na
Job Location: Anywhere in Bangladesh
Salary: --
Experience:
Published: 2025-07-29
Application Deadline: 2025-08-28
Education:
- Bachelor/Honors
- Bachelor of Business Administration (BBA) in Marketing
- Master of Business Administration (MBA) in Marketing
The candidate must have a bachelor’s degree with a Major in Marketing. Candidates having a master’s will be given preference.
Requirements:
Skills Required:
Additional Requirements:
- Only Female
- Experience: Freshers can apply, but experience will be given preference.
- Integrity: The candidate must be an honest person and always prioritizes integrity as it is one of our core values.
- Confidentiality: The candidate must always keep confidentiality regarding all sensitive issues.
Other Skills:
- Good communication skills in English & Bangla.
- Basic computer proficiency (Email, MS Office, Ms. Excel and power Point).
- Ability to manage multiple tasks and meet deadlines.
- Friendly and professional attitude.
Responsibilities & Context:
Client Service Representative (CSR) – Only Female and Fresher
Job Responsibilities:
- Communication & Relationship Management
- Maintain regular, clear, and professional communication with clients.
- Build and nurture long-term relationships based on trust and transparency.
- Respond to client inquiries promptly and effectively.
- Understanding Client Needs
- Actively listen to client concerns and expectations.
- Understand the client’s business, industry, and challenges.
- Customize services or solutions to meet specific client goals.
- Service Delivery & Support
- Ensure timely and high-quality delivery of products/services.
- Coordinate internally to meet deadlines and quality standards.
- Provide after-service support and guidance when needed.
- Issue Resolution
- Address and resolve client issues quickly and professionally.
- Escalate complex problems to the appropriate department or manager.
- Reporting & Feedback
- Provide regular updates and status reports to clients.
- Collect feedback and use it to improve service quality.
- Keep accurate records of communications and service history.
- Professionalism & Ethics
- Uphold confidentiality and data protection standards.
- Maintain a positive and respectful tone in all interactions.
- Always represent the company’s values and standards.
- Continuous Improvement
- Stay updated on industry trends and client service best practices.
- Seeking training and feedback to improve personal and team performance.
Job Other Benifits:
Friendly and professional working environment.
Opportunity to work with a global brand in the Testing & Certification industry.
On-the-job training and career development support.
Attractive salary package.
Two festival bonuses yearly
Provident Fund facility
A personal Laptop
A personal Smart Phone and a dedicated sim card
Mobile allowance
Weekly 2 holidays
Travel allowance
Performance-related bonus
13 days Annual Leave, 14 Sick leaves and 11 National Festival Holidays
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Marketing/Sales
