Client Manager - Property Preservation Industry

Job Description

Title: Client Manager - Property Preservation Industry

Company Name: Facilix

Vacancy: 5

Age: 20 to 40 years

Job Location: Dhaka (Uttara Sector 3)

Salary: Tk. 25000 - 35000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm, Call Center, Business-to-Business (B2B) Software and Services Startup
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm, Call Center, Business-to-Business (B2B) Software and Services Startup
• Freshers are also encouraged to apply.

• Age 20 to 40 years

Facilix is a fast-growing BPO company providing outsourcing services to international clients. We are currently seeking an experienced Client Manager with a strong background in the US Property Preservation Industry. The role requires managing client relationships, ensuring operational excellence, and coordinating with internal teams to deliver high-quality services. The selected candidate must have direct industry experience, strong communication skills, and the ability to work in a fast-paced environment aligned with US business hours.

Job Responsibilities

• Serve as the primary liaison between US-based property preservation clients and internal teams.
• Manage work orders, bids, and service requests on client portals, ensuring accurate and timely completion.
• Coordinate with vendors, field technicians, and processors to maintain quality standards.
• Monitor client accounts daily, resolve issues quickly, and handle escalations professionally.
• Ensure strict compliance with client guidelines, industry standards, and company policies.
• Track progress of ongoing projects and prepare detailed performance and compliance reports.
• Maintain strong client relationships and identify opportunities for process improvement and business growth.
• Collaborate with management to develop strategies that enhance service delivery and client satisfaction.
• Work in alignment with US time zones (night shift as required).

• Weekly 2 holidays,Tour allowance,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2
Opportunity to work with US-based clients in the Property Preservation Industry Act as the primary client contact, ensuring smooth operations and high satisfaction