Child Protection and Case Management Specialist

Job Description

Title: Child Protection and Case Management Specialist

Company Name: World Vision Bangladesh

Vacancy: 1

Age: Na

Job Location: Cox`s Bazar (Ukhia)

Salary: Negotiable

Experience:

• 4 to 5 years
• The applicants should have experience in the following business area(s): NGO

The applicants should hold a university degree in Social Sciences, Psychology, Development Studies, or International Law, or a related field with extensive relevant professional experience.

• 4 to 5 years
• The applicants should have experience in the following business area(s): NGO

Knowledge/Technical Skills and Experience:

• A minimum of 4 -5 years of experience in Social Work/Case management and emergency response.

• Proficient English communication skills (both oral and written) Advance knowledge of CPMS, CPIMS+, Red Cross, and NGO Code of Conduct.

• Strong interpersonal relationships and team-building background.

• Excellent analytical, documentation, problem-solving, interpersonal, and negotiation skills.

• Possess the ability to work with different partners, local authorities, local organizations, and NGOs, to develop and maintain positive collaboration and relationships.

  Other Competencies/Attributes:

• Must be ready to work in a multi-cultural environment.

• Familiar with CFSs, Case management, peace building, community engagement, and adolescent engagement Appropriate communication skill and approachable.

• Must have no history of violation of children's rights.

• Cross-cultural sensitivity, flexible worldview, emotional maturity, and physical stamina.

• Ability to work in and contribute to a team-building environment.

  Experience:

• Working with computer data and data management.

• Past exposure to working in CP/CM Coordination/Specialist or Case Management in the Rohingya Crisis.

• Awareness of children’s rights.

• Experience working in a team and collaborating with partners.

  Work Environment:

• Must be willing and able to travel to camp locations in Cox’s Bazar/Ukhiya

• Project locations are in remote areas in refugee camp. Staff is expected to live in his/her based location.

Position Purpose:

The Child Protection and Case Management Specialist is responsible for providing comprehensive technical leadership and support across Child Protection programming, with a particular focus on Case Management, in alignment with the strategic priorities of the Bangladesh Rohingya Crisis Response Program. The Child Protection and Case Management Specialist will provide operational support to the Project Manager.

The role holder will lead and technically oversee case management interventions, ensuring high-quality, timely, and compliant service delivery. This includes providing ongoing technical support and supervision to Case Management Officers and field teams. The Child Protection and Case Management Specialist will contribute to the development, implementation, monitoring, and reporting of Child Protection and Case Management activities, ensuring adherence to World Vision Bangladesh Rohingya Crisis Response standards, CPSS guidelines, and, where possible, national systems.

Key responsibilities include leading capacity-building initiatives for staff, supporting decision-making in high-risk cases, and contributing to the development of high-quality concept notes and proposals. The Child Protection and Case Management Specialist will also play a critical role in coordination and representation with UN agencies, NGOs, and humanitarian coordination mechanisms to strengthen child protection responses and referral systems.

Key Responsibilities:

Technical Leadership of Child Protection and Case Management:

• Provide technical leadership for Child Protection and Case Management programming across the World Vision Bangladesh Rohingya Crisis Response (WV BRCR), in line with the country's CPSS strategy, and global standards.

• Contribute to the development and implementation of a comprehensive Child Protection approach, ensuring integration of Case Management within humanitarian and development programming.

• Ensure the case management implemented by WV BRCR is aligned with local systems where possible and adheres to the inter-agency and WVB’s specific standard operating procedures, minimum standards, and technical guidelines.

Quality CP project Design, Implementation, Oversight, and Sustainability:

• Ensure all CP project activities and installations refer to CPMS, CPSS guidelines and checklist, government standards, and are aligned with internal and external Strategic Objectives

• Provide technical oversight of Case Management activities, ensuring alignment with national systems where possible and adherence to approved SOPs, referral pathways, and data protection standards.

• Review, adapt, and develop Child Protection and Case Management tools, including SOPs, forms, service mappings, referral mechanisms, and information-sharing protocols.

• Provide technical guidance and decision-making support for high-risk and complex cases, in line with risk management and safeguarding procedures.

• Promote and monitor integrated programming across sectors (e.g., Education, MHPSS, GBV risk mitigation, GiHA, AAP) to strengthen holistic child protection outcomes.

• Ensure meaningful, age and gender-sensitive child participation for men, women, boys, and girls, taking into account local needs

• Follow up with Camp level accountability staff to respond to feedback from areas of implementation to strengthen case management implementation

Capacity Building and Team Support:

• Develop and implement capacity-building plans for Child Protection and Case Management teams and partners.

• Provide training, coaching, mentoring, and on-the-job technical support to Child Protection Officers, Child Protection Assistants, and Caseworkers.

• Support recruitment, induction, and technical development of Child Protection and Case Management staff, particularly in emergency contexts.

Coordination, Collaboration, Networking, and Advocacy Support:

• Coordinate closely with the internal and external stakeholders to strengthen Child Protection and Case Management service delivery and referral systems.

• Ensure World Vision is appropriately represented during CiC meetings, CP focal point meetings, case conferencing, and Camp-level meetings, among others.

• Represent WV BRCR in relevant Child Protection and Case Management coordination forums and inter-agency meetings.

• Link case workers with service providers and support effective collaboration

• Liaise with government counterparts, UN agencies, NGOs, and community actors to enhance access to services and address gaps in response.

Documentation, Project monitoring, and evaluation:

• Compile quantitative and qualitative reports while updating the Case management database.

• Facilitated allocated projects’ information and documentation processes and ensured effective communication of the project results.

• Ensure WV participation in assessments in close coordination with the projects’ teams to feed into the design team during the drafting of the new proposals, making sure it matches the program objectives and donors' requirements.

Coordination, Collaboration, Networking, and Advocacy Support:

• Ensure collaborative planning through the camp-level sector coordination meetings while working closely with CP focal points.

• Represent at the Camp and Sector Level Meeting and Workshop 

• Represent World Vision during field-level donor and Government visits.

Other/ General Responsibilities:

• Ensure safeguarding compliance (this includes visitors and media protocols, partnering with communities and other agencies or CBOs, and children's participation) with World Vision’s policies, CPSS, and standards and guidelines, including confidentiality and “Do No Harm”.