Title: Catering Sales Executive
Company Name: Sheraton Dhaka
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
∎ Master of Business Administration (MBA)
∎ 3 to 4 year(s)
∎ Maximizing Revenue & Managing Profitability:
∎ Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
∎ Proactively solicits affiliate business associated with citywide events
∎ Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
∎ Maximizes revenue by up-selling packages and creative food and beverage offerings.
∎ Identifies and implements process improvements and best practices.
∎ Gains understanding of the hotel's primary target customer and service expectations.
∎ Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business.
∎ Managing Sales Activities
∎ Manages the sales efforts for the hotel related to local social catering business.
∎ Responds to incoming catering opportunities for the hotel.
∎ Closes the best opportunities for the hotel based on market conditions and hotel needs.
∎ Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
∎ Designs, develops, and sells creative catered events.
∎ Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.
∎ Identifies and assists with selling, implementing and following-through on catering promotions.
∎ Promotes accountability to drive superior business results.
∎ Executes Sales strategies and business processes.
∎ Executes and supports Customer Service Standards and hotel's Brand Standards.
∎ Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
∎ Participates in and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day).
∎ Building Successful Relationships
∎ Works collaboratively with property Sales and Marketing colleagues and Above Property Sales, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative.
∎ Develops a close working relationship with operations to ensure execution of strategies at the hotel level.
∎ Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.
∎ Works with the property's Food and Beverage team to develop menus that drive sales.
∎ Interacts effectively with vendors, competitors, local community, catering associations and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction.
∎ Ensures that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
∎ Providing Exceptional Customer Service
∎ Serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
∎ Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
∎ Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott International.
∎ Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
∎ Additional Responsibilities
∎ Performs other duties, as assigned, to meet business needs.
∎ Age 25 to 45 years
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
∎ Service Charge as per policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Oct 2021
∎ 2 Oct 2021
∎ Sheraton Dhaka
∎ Address : 44 Kemal Ataturk Avenue, Banani, Dhaka 1213
∎ Business : A worldwide chain Five Star Hotel operated under Marriott International Inc.
Category: Hospitality/ Travel/ Tourism