Case Officer

Job Description

Title: Case Officer

Company Name: RW Welfare Society

Vacancy: --

Location: Cox's Bazar, Cox's Bazar (Teknaf ...

Minimum Salary: Negotiable

Experience:
∎ At least 1 year

Published: 25 May 2025

Education:
∎ Bachelor of Science (BSc) in Psychology
∎ Bachelor’s degree in Social Work, Psychology, Gender Studies, or a relevant discipline.
∎ Bachelor’s degree in Social Work, Psychology, Gender Studies, or a relevant discipline.

Requirements:

Additional Requirements:
∎ At least 1 year of experience in case management, GBV prevention/response, or protection-related fields in Camp and Host Community.
∎ Knowledge of humanitarian context, especially in Rohingya and host community settings, is an advantage.
∎ Strong interpersonal, communication, and problem-solving skills.
∎ Ability to maintain confidentiality and ethical standards.
∎ Mentally adaptable to work in FDMN camp and host in Cox's Bazar District.
∎ Strong facilitation and communication skills.
∎ Ability to handle sensitive issues with empathy and professionalism.
∎ Organizational and time management skills.
∎ A deep understanding of women’s rights, gender equality, and GBV issues.
∎ Ability to work in multicultural and diverse settings.
∎ Commitment to safeguarding and ethical practices.
∎ Cultural sensitivity and adaptability.
∎ Good analytical writing/report writing skill and also good command in MS word, Excel and power point.
∎ Ability to demonstrate values, core purpose, and principles of humanitarian work.
∎ Ability to receive and provide feedback and updates to achieve improved results.
∎ Ability to work under pressure with Self-awareness, cultural sensitivity, respect for diversity, flexibility, and adaptability.
∎ Good command of Chitagonian and Bangla, English language skills are an asset.
∎ Flexibility to perform other tasks and take initiative when required.
∎ At least 1 year of experience in case management, GBV prevention/response, or protection-related fields in Camp and Host Community.
∎ Knowledge of humanitarian context, especially in Rohingya and host community settings, is an advantage.
∎ Strong interpersonal, communication, and problem-solving skills.
∎ Ability to maintain confidentiality and ethical standards.
∎ Mentally adaptable to work in FDMN camp and host in Cox's Bazar District.
∎ Strong facilitation and communication skills.
∎ Ability to handle sensitive issues with empathy and professionalism.
∎ Organizational and time management skills.
∎ A deep understanding of women’s rights, gender equality, and GBV issues.
∎ Ability to work in multicultural and diverse settings.
∎ Commitment to safeguarding and ethical practices.
∎ Cultural sensitivity and adaptability.
∎ Good analytical writing/report writing skill and also good command in MS word, Excel and power point.
∎ Ability to demonstrate values, core purpose, and principles of humanitarian work.
∎ Ability to receive and provide feedback and updates to achieve improved results.
∎ Ability to work under pressure with Self-awareness, cultural sensitivity, respect for diversity, flexibility, and adaptability.
∎ Good command of Chitagonian and Bangla, English language skills are an asset.
∎ Flexibility to perform other tasks and take initiative when required.

Responsibilities & Context:
∎ Identify, assess, and provide case management to survivors of gender-based violence (GBV) and other vulnerable groups.
∎ Ensure confidentiality, dignity, and survivor-centered support in all interactions.
∎ Create and follow up on individual case plans and ensure appropriate documentation.
∎ Refer clients to medical, legal, shelter, psychosocial, and livelihood services as required.
∎ Maintain updated referral pathways and build effective relationships with service providers.
∎ Participate in coordination meetings with GBV, protection, and health partners.
∎ Keep accurate and timely documentation and case files.
∎ Submit monthly case reports and success stories.
∎ Conduct awareness sessions on GBV prevention, available services, and protection issues.
∎ Engage with community leaders and stakeholders to improve access to services.
∎ Ensure compliance with safeguarding, PSEA, and child protection standards.
∎ Promptly report any concerns or incidents as per organizational policy.
∎ Job Purpose:
∎ The Case Officer will support vulnerable women and girls by providing survivor-centered case management, psychosocial support, and referral services. The position will be based at the Multipurpose Women Center (MPWC), ensuring access to a safe and inclusive environment for service delivery.
∎ Responsibilities:
∎ Identify, assess, and provide case management to survivors of gender-based violence (GBV) and other vulnerable groups.
∎ Ensure confidentiality, dignity, and survivor-centered support in all interactions.
∎ Create and follow up on individual case plans and ensure appropriate documentation.
∎ Refer clients to medical, legal, shelter, psychosocial, and livelihood services as required.
∎ Maintain updated referral pathways and build effective relationships with service providers.
∎ Participate in coordination meetings with GBV, protection, and health partners.
∎ Keep accurate and timely documentation and case files.
∎ Submit monthly case reports and success stories.
∎ Conduct awareness sessions on GBV prevention, available services, and protection issues.
∎ Engage with community leaders and stakeholders to improve access to services.
∎ Ensure compliance with safeguarding, PSEA, and child protection standards.
∎ Promptly report any concerns or incidents as per organizational policy.

Employment Status: Full Time, Contractual

Gender:
∎ Only Female

Job Location: Cox's Bazar, Cox's Bazar (Teknaf, Ukhia)

Read Before Apply:

Please send your Application Letter, CV and at least 2 References with mention post for Case Officer to rwws.recruitment@gmail.com

Only shortlisted candidates will be communicated

Photograph must be enclosed with the resume.

Apply Procedure

Send your CV with mention post for Case Officer to [email protected] or to Email CV from MY BDJOBS account Click here

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account

Company Information:
∎ RW Welfare Society
∎ House No: 56, Road No: 04, Block: B, Uttaran Grihayan Society Ltd, East Bypass Road, Zhilongjha-4700, Cox’s Bazar

Address::
∎ House No: 56, Road No: 04, Block: B, Uttaran Grihayan Society Ltd, East Bypass Road, Zhilongjha-4700, Cox’s Bazar

Application Deadline: 29 May 2025

Category: NGO/Development