Case Manager (PSS)

Job Description

Title: Case Manager (PSS)

Company Name: RW Welfare Society

Vacancy: --

Location: Cox's Bazar (Teknaf, Ukhia)

Minimum Salary: Negotiable

Experience:
∎ At least 5 years
∎ The applicants should have experience in the following business area(s):NGO

Published: 25 May 2025

Education:
∎ Bachelor/Honors
∎ Minimum Bachelor’s degree in Social Work, Psychology, Gender Studies, or any relevant field.
∎ Minimum Bachelor’s degree in Social Work, Psychology, Gender Studies, or any relevant field.

Requirements:

Additional Requirements:
∎ At least 5 years of experience in GBV Case management in Rohingya Camp and Host Community.
∎ The applicants should have experience in NGO/Development Sector.
∎ Experience of working in international NGO (iNGO) will get preference .
∎ Mentally adaptable to work in FDMN camp and host in Cox's Bazar District.
∎ Strong facilitation and communication skills.
∎ Ability to handle sensitive issues with empathy and professionalism.
∎ Organizational and time management skills.
∎ A deep understanding of women’s rights, gender equality, and GBV issues.
∎ Ability to work in multicultural and diverse settings.
∎ Commitment to safeguarding and ethical practices.
∎ Cultural sensitivity and adaptability.
∎ Good analytical writing/report writing skill and also good command in MS word, Excel and power point.
∎ Ability to demonstrate values, core purpose, and principles of humanitarian work.
∎ Ability to receive and provide feedback and updates to achieve improved results.
∎ Ability to work under pressure with Self-awareness, cultural sensitivity, respect for diversity, flexibility, and adaptability.
∎ Good command of Chitagonian and Bangla, English language skills are an asset.
∎ Flexibility to perform other tasks and take initiative when required.
∎ At least 5 years of experience in GBV Case management in Rohingya Camp and Host Community.
∎ The applicants should have experience in NGO/Development Sector.
∎ Experience of working in international NGO (iNGO) will get preference .
∎ Mentally adaptable to work in FDMN camp and host in Cox's Bazar District.
∎ Strong facilitation and communication skills.
∎ Ability to handle sensitive issues with empathy and professionalism.
∎ Organizational and time management skills.
∎ A deep understanding of women’s rights, gender equality, and GBV issues.
∎ Ability to work in multicultural and diverse settings.
∎ Commitment to safeguarding and ethical practices.
∎ Cultural sensitivity and adaptability.
∎ Good analytical writing/report writing skill and also good command in MS word, Excel and power point.
∎ Ability to demonstrate values, core purpose, and principles of humanitarian work.
∎ Ability to receive and provide feedback and updates to achieve improved results.
∎ Ability to work under pressure with Self-awareness, cultural sensitivity, respect for diversity, flexibility, and adaptability.
∎ Good command of Chitagonian and Bangla, English language skills are an asset.
∎ Flexibility to perform other tasks and take initiative when required.

Responsibilities & Context:
∎ Identify and assess cases of women and girls needing psychosocial support or protection services.
∎ Provide survivor-centered case management services, ensuring confidentiality, dignity, and safety.
∎ Develop and implement individual case plans, conduct regular follow-up, and update records.
∎ Refer clients to appropriate service providers (medical, legal, shelter, livelihood, etc.) and track referral outcomes.
∎ Ensure proper documentation of each case following organizational and donor guidelines.
∎ Establish trustful relationships with women and girls accessing the center.
∎ Provide emotional support and practical information to empower survivors.
∎ Facilitate group-based PSS sessions and awareness-raising activities.
∎ Maintain updated referral pathways and build strong networks with external service providers.
∎ Coordinate with GBV actors, health, protection, and legal service providers for holistic case support.
∎ Attend case management meetings and protection coordination forums as needed.
∎ Maintain accurate and up-to-date case files and registers.
∎ Prepare and submit monthly reports, case studies, and data as required.
∎ Track progress and ensure quality standards in case handling.
∎ Participate in internal trainings and refresher courses on GBV, PSS, and safeguarding.
∎ Contribute to building capacity of volunteers and peer educators on protection and referral mechanisms.
∎ Participate in community outreach and awareness sessions to prevent GBV and promote available services.
∎ Help identify protection concerns and gaps through community feedback.
∎ Adhere to organizational safeguarding policies and ensure a safe environment.
∎ Report any safeguarding concerns or GBV incidents according to the protocol.
∎ Maintain strict confidentiality and ethical conduct in all client interactions.
∎ Job Purpose:
∎ The Case Manager will provide psychosocial support (PSS), case management, and facilitate health and vocational initiatives while promoting gender equality and community engagement.
∎ Responsibilities :
∎ Identify and assess cases of women and girls needing psychosocial support or protection services.
∎ Provide survivor-centered case management services, ensuring confidentiality, dignity, and safety.
∎ Develop and implement individual case plans, conduct regular follow-up, and update records.
∎ Refer clients to appropriate service providers (medical, legal, shelter, livelihood, etc.) and track referral outcomes.
∎ Ensure proper documentation of each case following organizational and donor guidelines.
∎ Establish trustful relationships with women and girls accessing the center.
∎ Provide emotional support and practical information to empower survivors.
∎ Facilitate group-based PSS sessions and awareness-raising activities.
∎ Maintain updated referral pathways and build strong networks with external service providers.
∎ Coordinate with GBV actors, health, protection, and legal service providers for holistic case support.
∎ Attend case management meetings and protection coordination forums as needed.
∎ Maintain accurate and up-to-date case files and registers.
∎ Prepare and submit monthly reports, case studies, and data as required.
∎ Track progress and ensure quality standards in case handling.
∎ Participate in internal trainings and refresher courses on GBV, PSS, and safeguarding.
∎ Contribute to building capacity of volunteers and peer educators on protection and referral mechanisms.
∎ Participate in community outreach and awareness sessions to prevent GBV and promote available services.
∎ Help identify protection concerns and gaps through community feedback.
∎ Safeguarding and Ethical Standards:
∎ Adhere to organizational safeguarding policies and ensure a safe environment.
∎ Report any safeguarding concerns or GBV incidents according to the protocol.
∎ Maintain strict confidentiality and ethical conduct in all client interactions.

Employment Status: Full Time, Contractual

Gender:
∎ Only Female

Job Location: Cox's Bazar (Teknaf, Ukhia)

Read Before Apply:

Please send your Application Letter, CV and at least 2 References with mention post for Case Manager to rwws.recruitment@gmail.com

Only shortlisted candidates will be communicated

Photograph must be enclosed with the resume.

Apply Procedure

Send your CV with mention post for Case Manager to [email protected] or to Email CV from MY BDJOBS account Click here

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account

Company Information:
∎ RW Welfare Society
∎ House No: 56, Road No: 04, Block: B, Uttaran Grihayan Society Ltd, East Bypass Road, Zhilongjha-4700, Cox’s Bazar

Address::
∎ House No: 56, Road No: 04, Block: B, Uttaran Grihayan Society Ltd, East Bypass Road, Zhilongjha-4700, Cox’s Bazar

Application Deadline: 29 May 2025

Category: NGO/Development