Case Management Officer - Ukhiya Base

Job Description

Title: Case Management Officer - Ukhiya Base

Company Name: Terre des hommes

Vacancy: --

Age: Na

Job Location: Cox`s Bazar (Ukhia)

Salary: Tk. 62496 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): NGO

Professional diploma/ University degree in social work, social studies, psychology/ child’s psychology, education or other related discipline

• At least 2 years
• The applicants should have experience in the following business area(s): NGO

• Minimum 2 years of experience in the field of child protection / protection/ SGBV/ social work / case management combined with a team management experience

• Good knowledge of the MS office software

• Knowledge of child protection systems in Bangladesh/ Excellent knowledge of child protection issues and best practices (Child Protection and SGBV)

General description of the position:

The CMO is responsible for supervising Child Protection Case Management assistants responding to the needs of children exposed to violence, exploitation, abuse or neglect.

Key responsibilities :

• Case Management Supervision

  • Schedule and supervise case management meetings at least every two weeks. Share minutes of case management meetings with CM Technical Specialist.

  • Conduct weekly supervision meetings with all case management assistants, providing technical advice on cases and psychosocial support to CM assistants. Facilitate peer-to-peer support groups where appropriate.

  • Regular field visit to support individual cases when required and provide regular monitoring of all aspects of case management services.

  • Review staff case load to ensure they are manageable and share challenges with CM Technical Specialist

  • Monitor timescales for response, decision-making, placement, follow-up, and review.

  • Ensure access to material, logistical, and further technical support and set eligibility criteria for material and other support in the framework of the Emergency Case Management Fund

  • Review and analyze trends in case load using CPIMS+ to inform programming

  • Conduct regular case file audit and ensure that protocols and principles are respected and that case workers use the IA CM forms and CPIMS+ effectively and safely.

  • Organize case conferences with relevant stakeholders for high-risk and complex cases.Support the team to prepare BID report when needed.

  • Ensure all the supervision tools are practiced with the CM assistants. 

• Staff and project management

  • Follow up CM assistants’ attendances, leaves and provide monthly attendance sheets to the assistant project manager to facilitate payroll process.

  • Ensure regular feedback to the CM assistants under her/his responsibility and participate in the appraisal process when needed.

  • Support disciplinary measures application if needed

  • Identify needs and support the planning of capacity building for the CM assistants under her/his responsibility together with CM Technical Specialist.

  • Plan, implement and track budget expenditure, progress against targets and logistics needs at the team level.

  • Support the implementation of M&E plans for case management activities. 

• Coordination and representation

  • Ensure regular communication with the CM Technical Specialist / project manager on field’s updates, achievements, and challenges via meetings, reports and ad hoc communication upon request and needs.

  • Ensure close coordination with Tdh PSS and PM+ teams for the purpose of identification and referrals.

  • Coordinate with Tdh support departments to ensure timely and planned procurement and distribution within Emergency CM Fund

  • Proactively develop and maintain effective working relationships with the key stakeholders in her/his designated area in camp.

  • Ensure that Tdh CM services are well known within her/his designated area through strong representation of Tdh in the Camp-level meetings and fora.

• Child Protection

  • Promote, and ensure CM activities are in line with the Child Protection Minimum Standards and humanitarian principles

  • Ensure that CM activities are well-integrated in the Bangladeshi child protection system and humanitarian coordination practices and guidelines·

• Other

  • Adhere to and ensure the team/s under her/his responsibility follows Tdh administrative and logistical regulations and procedures

  • Ensure Tdh Global Code of Conduct is respected at all times, cases of abuse are reported through established reporting channels in a timely and confidential manner

• Mobile bill,Insurance,Weekly 2 holidays
• Festival Bonus: 2

• Severance Pay