Case Management Assistant

Job Description

Title: Case Management Assistant

Company Name: World Vision Bangladesh

Vacancy: 5

Age: Na

Job Location: Cox`s Bazar (Ukhia)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): NGO

• Bachelor’s degree preferably in any discipline preferably in social science/Social welfare/ Psychology/Anthropology/Law/Gender studies.

• Post graduate degree is desirable

• At least 2 years
• The applicants should have experience in the following business area(s): NGO

Knowledge & Skills:

• Knowledge on the Rohingya refugee crisis and Response.

• Understanding of child protection and participation.

• Good training or facilitation skills for community members and children.

• Community engagement and participation.

• Good communication and networking skills.

• Ability to speak Chittagong/Rohingya Bengali, English both written and verbal is an added advantage.

• Ability to work under stressful condition and adaptive to local culture and situation.

  Experience:

• Minimum of 2 years working with children and families in any relevant field.

  Work Environment:

• Must be willing and able to travel in camp/host location five days in a week.

• Project locations are in remote areas in refugee camp. Staff is expected to live in his/her based location.

Key Objectives of the Position:

• Provide comprehensive child protection case management services for vulnerable children within the assigned camp, ensuring timely identification, assessment, planning, and follow‑up of all cases.

• Maintain accurate and confidential documentation, including completing all case management forms, preparing case plans, conducting regular home visits, and ensuring all information is submitted weekly for CPIMS entry.

• Facilitate case reviews, conferences, and regular monitoring, including visits to children in alternative care and child‑headed households to ensure safety and well‑being.

• Strengthen community-based child protection mechanisms by empowering families, foster caregivers, role models, and community members—especially during emergencies such as monsoon and cyclone seasons.

• Ensure effective referral pathways, follow-up of all referred cases, and coordination with the CPiE Office, supervisor, and sector partners.

• Support family tracing and reunification following Child Protection Sub‑Sector guidelines and promote safe, meaningful participation of children and caregivers.

• Participate in monthly supervision meetings, identify personal learning needs, and provide feedback on service gaps to improve programme quality.

• Carry out additional child protection and child participation tasks assigned by the supervisor.

Expected End Results:

Project Implementation & Management:

• Conduct all case management responsibilities in relation to individual children within a specific camp.

• Fill all case management forms for children and families and submit them to the CPiE Office and Coordinator for review weekly before they are entered into the CPIMS data base.

• Conduct regular home visits as per the case plan for individual cases and maintain regular meaningful contact with children and families under the allocated caseload.

• Review all case plans regularly and facilitate specific case reviews and conference for individual children.

• Regular visits for children in alternative care, including child headed households.

• Prepare case plans for all children with cases allocated.

• Facilitate meetings with foster families and children in foster care and encourage children and careers to give feedback in a meaningful and protective way for all children.

• Conduct registration, identification, assessment and management of all child protection cases within the allocated camp and block.

• Follow up on all referrals for children.

• Attend monthly supervision meetings.

• Identify personal learning needs and give feedback on the service including the identification of gaps and areas for improvement.

• Work with communities to support the lost children during the monsoon and cyclone seasons. He/she shall empower communities and children.

• Facilitate family tracing and re-unification of all children that require the service as per the child protection sub sector guidelines.

• Undertake specific tasks allocated by your supervisor relating to child protection and participation.

• Facilitate the communities to identify role model and foster families and build their capacity.

• File and document all individual case information in a protected and safe cabin.