Call Center Representative

Job Description

Title: Call Center Representative

Company Name: Friends Telecom And Electronics

Vacancy: 5

Age: 20 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 10000 - 15000 (Monthly)

Experience:

• At least 1 years
• Freshers are also encouraged to apply.

• Higher Secondary

• At least 1 years
• Freshers are also encouraged to apply.

• Age 20 to 35 years

Responsibilities:

1. Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly and professionally.

2. Maintain positive and productive relationships with clients to ensure high levels of satisfaction and loyalty.

3. Coordinate and manage scheduling for driving lessons, ensuring efficient allocation of instructors and resources.

4. Update and manage schedules using Google Sheets and other tools to ensure smooth operations.

5. Handle incoming and outgoing phone calls, responding to customer queries and providing information about our services.

6. Maintain accurate records of phone interactions and follow up on any outstanding issues.

7. Prepare and maintain various documents using MS Word and Google Docs, ensuring accuracy and professionalism.

8. Organize and manage electronic files and records, ensuring easy access and retrieval of information.

9. Generate reports and analyze data to improve call center operations and client satisfaction.

10. Collaborate with instructors and administrative staff to ensure smooth operations and effective communication.

11. Communicate any changes or updates in schedules, procedures, or policies to the relevant team members.

12. Provide training and support to team members as needed, fostering a collaborative and efficient work environment.

13. Track and report on key performance indicators (KPIs) for the call center, identifying areas for improvement.

14. Implement strategies to improve efficiency, client satisfaction, and overall performance.

15. Conduct regular performance evaluations of call center staff, providing feedback and guidance for improvement.