Call Center Manager

Job Description

Title: Call Center Manager

Company Name: Source Of Agro

Vacancy: 01

Age: 25 to 35 years

Job Location: Bogura (Bogura Sadar)

Salary: Tk. 20000 - 22000 (Monthly)

Experience:

• At least 3 years

Published: 2024-11-05

Application Deadline: 2024-11-15

Education:

• Bachelor/Honors
• Masters

Requirements:

• At least 3 years

Skills Required: Call Center Operation,Call Center Software,call center training,Excellent problemsolving and communication skills.,Exceptional customer service skills.,Strong organizational and communication skills. Ability to multit

Additional Requirements:

• Age 25 to 35 years
• Only Male

Responsibilities & Context:

• Expert in telemarketing and sales, dedicated to enhancing customer satisfaction and driving results

• Achieve the sales target as per the business plan.

• Motivating and coaching call center executives to achieve their goals. Managing call center executive’s schedules and ensuring adequate staffing levels.

• Handle inbound and outbound calls from customers, provide support and solve queries regarding policy details, claims, and other services.

• Hiring, training and developing call center executives.

• Monitoring call center executive’s performance and providing feedback.

• Analyzing call center data to identify areas for improvement.

• Prepare daily/weekly/monthly Sales Reports.

• Tracking key performance indicators (KPIs) such as call volume, average handle time, and customer satisfaction.

• Implementing strategies to improve call center efficiency and effectiveness.

• Ensuring that call center technology is functioning properly.

• Resolving customer complaints and issues.

• Setting and enforcing customer service standards.

• Communicating effectively with call center executives, supervisors and other stakeholders.

• Providing clear and concise instructions.

• Data entry and record keeping.

• Gather feedback from customers on their experience, identify opportunities for service improvement and escalate issues as needed.

• Building strong relationships with team members and clients.

• Must be smart with a positive attitude, proactive and result-oriented. Good communication and interpersonal skills.

• Work closely with other departments, such as Claims, Underwriting, and Sales to ensure a seamless customer experience and relay any complex cases as required

Job Other Benifits:

• Provident fund
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Marketing/Sales