Call Center Executive
Job Description
Title: Call Center Executive
Company Name: Touch Online
Vacancy: 5
Age: Na
Job Location: Chattogram (Halishahar Housing Estate)
Salary: Negotiable
Experience:
- At most 1 years
- The applicants should have experience in the following business area(s): Call Center
Published: 2025-07-26
Application Deadline: 2025-08-24
Education:
- Bachelor/Honors
Requirements:
- At most 1 years
- The applicants should have experience in the following business area(s): Call Center
Skills Required: Excellent communication skill,Fast typing skill,good listening skill,Proficient in MS Office Applications
Additional Requirements:
Responsibilities & Context:
- Answer queries about internet plans, packages, and pricing
- Help customers troubleshoot internet issues (no connection, slow speed, device not working)
- Guide users through router setup
- Log service complaints and create support tickets
- Follow up with technical teams or customers
- Help with new connection requests or plan upgrades
- Handle complaints and resolve issues politely and efficiently
- Explain terms of service, data usage policies, or outages
- Assist customers with payment issues
- Explain bill breakdowns or additional charges
- Update payment records and send payment confirmations
- Record all call information accurately in the system
- Maintain and update customer records
- Escalate unresolved issues to the appropriate departments
- Other duties as assigned by the company
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
