Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Automas Technologies

Vacancy: 2

Age: 18 to 40 years

Job Location: Dhaka (Mohammadpur)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Telecommunication,IT Enabled Service,BPO/ Data Entry Firm,Call Center,Business-to-Business (B2B) Software and Services Startup
• Freshers are also encouraged to apply.

Published: 2025-07-17

Application Deadline: 2025-08-16

Education:

• Bachelor of Science (BSc)
• Diploma in Engineering

• Bachelor’s Degree in any discipline (IT or Business background preferred).

Requirements:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Telecommunication,IT Enabled Service,BPO/ Data Entry Firm,Call Center,Business-to-Business (B2B) Software and Services Startup
• Freshers are also encouraged to apply.

Skills Required: Call Center,Call Center Software,Customer handling and Problem Solving,Customer Relationship Management (CRM),Customer Support/ Client Service,Expertise on Customer Relationship Management (CRM) handling.,MS Word/ Excel/ PowerPoint/ OneNote,Multi tasking ability,Telecomunication,Troubleshooting problems

Additional Requirements:

• Age 18 to 40 years
• Freshers are also encouraged to apply.

• 1-2 years of experience in customer support or a relevant field.
• Female candidates are preferable.
• Strong communication skills in both Bangla and English.
• Basic understanding of VoIP, Bulk SMS Service, call center solutions, or CRM systems is a plus.
• Proficiency in using MS Office and CRM software.
• Ability to multitask and work in a fast-paced environment.

Responsibilities & Context:

• Handle inbound and outbound customer queries via phone, email, and chat.
• Handle customer queries via phone, email, chat, and Facebook Messenger.
• Provide technical and non-technical support related to our products and services.
• Maintain customer records, update CRM systems, and track support tickets.
• Coordinate with the technical team to resolve customer issues efficiently.
• Ensure high levels of customer satisfaction through prompt and professional communication.
• Assist in troubleshooting VoIP, CRM, Bulk SMS and call center solutions.
• Generate reports on customer feedback and support activities.
• Collect potential leads from Facebook Page, LinkedIn, and Google, and make cold calls to introduce our services.

Job Other Benifits:

• T/A,Mobile bill,Tour allowance,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

• Competitive salary based on experience.

• Performance-based incentives.

• Opportunity for career growth in the IT & Telecom industry.

• Friendly and professional work environment.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: IT & Telecommunication