Call Center Agent (Service Delivery Department)

Job Description

Title: Call Center Agent (Service Delivery Department)

Company Name: Agni Systems Limited

Vacancy: 05

Age: 24 to 32 years

Job Location: Dhaka

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Software Company, ISP
• Freshers are also encouraged to apply.

• Bachelor/Honors
• Masters

• 1 to 2 years
• The applicants should have experience in the following business area(s): Software Company, ISP
• Freshers are also encouraged to apply.

• Age 24 to 32 years

• Handle inbound and outbound calls from customers regarding internet services, billing inquiries, technical support, and general assistance.

• Provide prompt and efficient resolution to customer issues, escalating complex cases when necessary.

• Educate customers on the company`s various internet plans, packages, and promotions.

• Accurately record customer information, interactions, and transactions in the database system.

• Follow standard operating procedures and guidelines to maintain quality service delivery.

• Collaborate with team members and departments to ensure seamless customer experience and problem resolution.

• Meet or exceed performance targets, including call handling time, first call resolution, and customer satisfaction metrics.

• Stay updated on company products, services, and policies to address customer inquiries and concerns effectively.

• Adhere to compliance regulations and maintain confidentiality of customer information.

• Continuously seek opportunities for self-improvement and professional development.

• Mobile bill,Profit share,Provident fund,Weekly 2 holidays
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Other benefits as per company policy.