Business Development Manager (International Call Center)
Job Description
Title: Business Development Manager (International Call Center)
Company Name: Azal Group
Vacancy: 01
Job Location: Dhaka (Mohakhali)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's Degree preferred.
Experience Requirements:
∎ At least 3 year(s)
Job Responsibilities:
∎ The Business Development Manager is expected to develop and execute a collaborative plan with international sales and marketing, to ensure the attainment of company goals.
∎ Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials.
∎ Develop a marketing plan that supports strategic initiatives.
∎ Hire, train, and develop call center employees for international perspective. Handles all facets of performance management including performance evaluations and corrective action.
∎ Provides support and guidance to team members. Regularly provides performance feedback based on review of quality reports/quality monitoring and production results.
∎ Directs workflow to insure maximum efficiency and attention to areas of greatest importance.
∎ Handles high priority and escalated calls. Handles regular calls when needed to maintain the service.
∎ Works on projects, which may include:
∎ Researching or gathering information for audits
∎ Working with peers and manager to communicate changes to CSRs (e.g., systems enhancements, changes to guidelines and processing requirements, etc.)
∎ Handling follow-up with agents/clients as needed related to Voice of the Customer reports
∎ Managing the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations.
∎ Carrying out needs assessments, performance reviews and cost/benefit analyses.
∎ Setting and meeting performance targets for speed, efficiency, sales and quality.
∎ Advising clients on products and services available.
∎ Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues.
∎ Monitoring random calls to improve quality, minimize errors and track operative performance.
∎ Organizing staffing, including shift patterns and the number of staff required to meet demand.
∎ Estimating partners' needs and goals.
∎ Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
∎ Any other responsibilities/tasks as set by Company Management.
Additional Requirements:
∎ 3+ years' experience managing a high-volume call center / customer service environment
∎ Demonstrated passion for continuous improvement and service excellence.
∎ Strong leadership/supervisory skills. Excellent written, verbal and interpersonal skills.
∎ Excellent problem-solving skills.
∎ Sound knowledge of essential software like MS Word, MS Excel, Email, etc.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy.
Application Deadline: October 20, 2019
Company Information:
∎ Azal Group
Category: Marketing/Sales
Read Before Apply: Interested candidate may send their CV to [email protected]
